Project Manager - Analyst

Michael Harmon

*** **** ** ( Smyrna, TN *****

***********@*******.*** 360-***-****

PROFESSIONAL EXPERIENCE

Senior Business Information Analyst (Consultant) October

**** ** *******

Hewlett-Packard (HP) and Healthways

Nashville, Tennessee

Objective - Subject Matter Expert (SME) and technical resource for metrics,

report templates, reporting tools, report definition, production, data

analysis, and quality.

Key Contributions:

. Implementing consistent business requirements/reporting process

including metric templates and quality testing.

. Project Manager for Business Intelligence projects including the

development of SharePoint sites and the use of standard key

performance metrics (financial, utilization, clinical, satisfaction,

and operational).

. Successfully meet all reporting deadlines for internal and external

customers.

. Demonstrate report functions and design through group and individual

presentations.

. Support ad hoc reporting requests from account teams or management by

providing data expertise, metrics, reports, and analysis.

Lead Financial-Clinical Analyst/Manager - Performance Improvement October

2011 to September 2012

Healthcare Corporation of America (HCA)

Nashville, Tennessee

Objective - Managing hospital-based multi-disciplinary teams to

successfully design and implement process improvement and cost savings

ideas using performance improvement methodology. Lead clinical analyst to

extract and provide necessary clinical statistical information to improve

on staffing models and processes.

Key Contributions:

. Support all Performance Improvement teams and successfully met a $4.8M

cost savings goal for Northeast Methodist Hospital in San Antonio, TX.

. Successfully lead the General Support Team with $1.6M cost savings

goal by negotiating new contract prices and eliminating non-value

added items for Conroe Regional Medical Center in Conroe, TX.

. Implemented Total Hip Replacement (THR), Total Knee Replacement (TKR),

and Transfusion Scorecard to utilize best physician practices and

successfully reduced transfusions with a cost savings of $121,000.

. Leader on data pulling and building of the Cath Lab and Surgery

scorecards to maximize best staffing and medical practices.

. Expert user of multiple hospital systems and implemented statistical

scorecards to support the Subject Matter Experts and improve

processes.

Lead Decision Support Analyst/LEAN Project Manager

September 2010 - September 2011

Skagit Valley Hospital Mount

Vernon, Washington

Objective - business intelligence using clinical and financial statistical

information to improve health care quality with minimal costs. Extracted

efficient data from multiple systems based on organization needs. Built,

maintained, provided, and presented statistical clinical/financial

information to stakeholders and physicians for continued process

improvement and maximize hospital and physician utilization.

Key Contributions:

. Successful LEAN Project Manager for projects including Emergency

Department, Orthopedic Service Line, Operating Room, and Acute Care

Units to decrease direct costs, improve processes, and patient

satisfaction.

. Oversee LEAN department and all statistical (Six Sigma) analysis for

successful completion of projects.

. Reduced Emergency Department Patient Times and Incremental Overtime

Costs for Acute Care Units.

. Project lead on implementing EPSi Budget Manager, Reporting Module,

Service Line Module, and scorecards.

. Transfusion reduction for THR and TKR procedures with savings of

$100,000.

. Project Manager for utilization of operation rooms and market share.

Estimate a Return of Investment (ROI) of $1.2M by providing increased

opportunity for surgeon block times.

Michael Harmon

201 Ella St ( Smyrna, TN 37167

***********@*******.*** 360-***-****

PROFESSIONAL EXPERIENCE (continued)

Decision Support Analyst/Six Sigma Green Belt /Project Manager

April 2007 to August 2010

Providence Regional Medical Center Everett

Everett, Washington

Objective - business intelligence using clinical and financial statistical

information to improve health care quality with minimal costs. Extracted,

built, maintained, provided, and presented statistical clinical/financial

dashboards and databases to physicians and upper administration on improved

areas including minimizing costs, reduce readmission rates, and reduce

patient length of stay.

Key Contributions:

. Provided support/training on HPM/HBI and clinical systems with

physicians, nurses, and administration.

. Implemented clinical, financial, and benchmark dashboards and

databases for the Emergency Department, Critical Care Unit, Infection

Control, Blood Conservation Program, Hospitalist, and Nursing Units

. Successful Six Sigma project management included decreasing Emergency

Department discharge time, minimized infections in Infection Control

department; decreased direct costs used by Medical Hospitalist Team,

improved Phlebotomy turnaround time, decreased Blood Conservation

Program costs, and improved customer service for the Information

System Department.

Online Business Analyst - SharePoint Builder (Finished Contract)

October 2010 to December 2010

Microsoft Redmond,

Washington

Objective - Project Manager and SME providing analysis, financial reviews,

and dashboards for stakeholders across multiple countries to show status of

marketing/financial website and weekly targets.

Key Contributions:

. SME in analysis and financial review models with custom reporting,

analysis, drill-downs, business reviews, and documenting methodologies

for continued planning and control.

. Built automated dashboard using information list from Big W SharePoint

(Excel and SharePoint).

EDUCATION

Master of Business Administration (MBA) - Healthcare Management

May 2009

University of Phoenix - Online

Bachelor of Arts in Mathematics - Statistics

December 1998

Gonzaga University

CERTIFICATION

Six Sigma Green Belt-LEAN-Change Facilitator

December 2009

Providence Regional Medical Center Everett

PROFICIENT SKILLS

. Healthcare Six Sigma/LEAN Process Improvement and Project Management

. Microsoft Office - Excel, Access, Word, Outlook, PowerPoint,

SharePoint, and Visio

. Data Extract/Database/Reporting Tools - ETL, SQL (Toad), Cosmos,

Crystal, SSRS, Business Objects, HR Analytics, Ominture, WebTrends,

and Monarch

. Statistical - Minitab, SigmaXL, SAS, and MatLab

. Healthcare - McKesson HPM, HSM, HBI, EPSi, Epic, Meditech, Meditech

Non-Procedural Representation (NPR), Midas, Mac-Lab, STAR, TrendStar,

Premier (Benchmark), Intellimed (Marketing), IBEX (PulseCheck), Bed

Board (Bed Tracking), Cerner, and CALNOC

. Clinical Coding Systems - ICD, CPT, and DRG

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