Barbara Rabelo

**** ******* ***. ********, **. **601

Cell: 562-***-****

E-mail: abn848@r.postjobfree.com

A highly talented Sr. Customer Service Representative that keeps her career options open, with extensive skills

and experience in customer relations, sales, sales support, imports and exports, international business and

logistics.

SUMMARY OF QUALIFICATIONS:

• More than 12 years of customer service, marketing and sales support experience overall.

• Proven ability to meet and/or exceed customer service goals.

• Able to develop, maintain and strengthen business relationship with customers.

• Pleasant personality, team player, hard working and dedicated to customer satisfaction.

• Import and Export trained.

• Bilingual English-Spanish

PROFESSIONAL EXPERIENCE:

Company: World Financial Group Brea, Ca. Part Time April 2012 to Present

Life Insurance Agent/Part time/Training .Reasonable experience in the sale of life insurance policies.

• Keeping a loop of all the potential clients in providing a lead for the additional business.

• Responsible for selling insurance to new as well as existing clients

• Ability to convince potential clients to buy new policies by giving detailed information about the features

and advantages of new policies offered

• Suggesting the best of the policies that cover the client’s business and personal life. Making sure that the

customer is in safe hands is the responsibility of the insurance agent.

Company: Timken Bearing Inspection, Inc. Los Alamitos, Ca. 1999 – February 2011

Sr. Customer Service Representative (Europe/Middle East/South America/Africa/Government)

• Respond to pricing inquiries, proving accurate and timely information and quotes.

• Carry out order processing utilizing an Oracle program

• Monitor and coordinate turn around time, quality, internal documents, as well as shipping documents and

make sure that they will ship on time.

• Work closely with Quality, Accounting and Shipping to ensure accuracy and the highest level of service.

• Coordinate with Sales Representatives and Managers in other foreign regions, follow up visits, potential

business, attack and solve any issues that affect the customer in any way and work as team to solve and

provide solutions as fast as possible.

• Track and monitor data, provide reports for some customers, issue customer profiles for top 25

customers, etc.

Ensure that importation of goods are done in accordance with the law and follow up on Temporary Import

Bonds and any other issues as ITAR exemptions, etc.

Company: The Lafayette Co. Brea, Ca January 1996-1998

Bookkeeper

• Contract review.

• Accounts Receivable, Accounts Payable.

• Assist management with reports to our main office.

• Program and ensure that all vendors get paid in time.

• Assist with translations English-Spanish.

Company: Power Acoustik, Inc. Commerce, Ca. November 1994-1996

International Sales Representative

• Attended National (CES) and International Electronic shows.

• Tracked sales data and maintained Customer Service Data for Sales Manager.

• Assisted management with new product creation for the South American market.

• Increased sales in South America from 100K to 1 million dollars within a year.

EDUCATION AND TRAINING:

Instituto Politecnico Nacional Escuela Superior de Turismo 1983-1988 /Bachelor’s Degree Hotel Business

Administration

Instituto Politecnico Nacional Benito Juarez 1980-1983 /International Trade Technician

Company Sponsored Training in the following Areas:

FedEx, ITAR, Import and Export, NAFTA, Customer Service, Leadership, Lean Manufacturing, Kaizen Events, etc.

Computer Skills: Windows 7, Word, Excel, Outlook, proprietary data base, customer’s web site bases, G009, etc.

Contact this candidate