Jean Abel Adelson *

***-** ***** ****** *** FL

Springfield Gardens, NY 11413

Mobile: 1-646-***-****

Evening Phone: 1-646-***-****

Email: abn81k@r.postjobfree.com

OBJECTIVE

I am an experienced Customer Service Representative I am looking for the similar position in Your company where I can implements my earned skills and knowledge for working efficiently. Analytical skills, problem solving attitude and positive approach has helped me a lot in the past and will help me in my work in the future too.

PERSONAL SUMMARY

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including sale, customer service and retail. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

WORK EXPERIENCES

Command Security.

Security Officer/ Customer Care

1/2006 - Present

LGA Airport Flushing, NY

Greeting the passenger at the arrival and departure perimeter and guide to authorized

Transportation by NY & NJ Port authority.

Protect the SIDA Area, Access Doors and building perimeter.

*Notify proper personnel of any physical or personal safety concerns.

*Screen and or log persons and or vehicles seeking access to restricted areas of the facility. *Maintain post coverage.

*Respond to and investigate required door alarms at specific locations and other facilities as required by the CAS Supervisor.

*Maintain a log of activity occurring during the shift making particular note of access control breaches, challenges and door alarms.

*Monitor vehicles and personnel in secured/restricted areas.

*Review and respond to all alarms.

*Carry a portable radio and routinely communicate with the CAS Supervisor as directed

*Other duties as assigned.

Modell Sporting Good

Sale Associate & Customer Assistance

07/2005-01/2006

Jamaica, NY

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Aid customers in locating merchandise.

• Communicate customer requests to management.

• Assist in completing price changes within the department.

• Participate in year-end inventory and cycle counts.

• Assist in ringing up sales at registers and/or bagging merchandise.

• Any other tasks as assigned from time to time by any manager.

Shoppers World

Sale Associate

1/2005 - 7/2005

Jamaica, NY

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

EDUCATION

Touro College

Some College Coursework Completed

2/2007-5/2008

Computer Technology

NYC, New York

Cornerstone Christian H.S

09/2005-06/2006

High school diploma .

Townsend, GA

VOCATIONAL: School of Cooperative

9/2004-02/2005

Computer System

New York, NY

SKILLS

Bilingual: Haitian Creole, French & English

Advanced: Spoken, written and Read Creole

Advanced: Written, Read & Intermediate: Spoken French

Computer Skills: Microsoft Works, Word Processor and Internet Explorer Articulate effective communication Skills.

REFERENCES

Dereth Hatcher

United Airlines LGA CSA training coordinator

Phone Number: 718-***-****

Reference Type: Professional

Ronald Dorleus

Precision Int.. Computer Repair

Phone Number: 646-***-****

Reference Type:Professional

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