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Customer Service Medical

Location:
DeSoto, TX, 75115
Salary:
150K
Posted:
February 02, 2013

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Resume:

Executive Profile

Detail-oriented United States Army Officer with experience providing executive level

administration and supervision. I have proven skills in budget and project management.

My professional experience includes strategic planning and operations. As Directory of

Business Development and Support Services I developed the organizations strategic plan

and long-range goals. My professional profile includes the supervision of over 150

employees and Soldiers, the execution of grants and budgets totaling over $20 million

and the development and implementation of capital improvement plans.

Military Experience 10/01 – Present

807th Medical Command

Director of Organizational Change

Salt Lake City, UT

Leveraged operational skills to strategically align facility, equipment, and personnel

changes to execute the organization’s worldwide mission.

• Managed a $1.5 million budget for the commands project to upgrade a fleet of

over 400 large and medium size trucks.

• Supervised the activation, deactivation, and constriction of 15 units in 10 different

states.

• Synchronized the organization’s plan to change 200 positions based on equipment

and organization changes and facility construction, as a result building projects in

3 states were able to remain on schedule.

341st

Director of Operations Multifunctional

Medical Battalion, Seagoville, TX

Demonstrated ability to synchronize and coordinate the training and operations for seven

units.

• Supervised the coordination of humanitarian assistance missions for twelve

countries resulting in increased partner nation capacity.

• Designed an organization travel reimbursement policy reducing the turn-around

on travel pay from 30 days to 5 days.

• Managed yearly commander’s conference teaching commanders and staff how to

build training plans and budgets resulting in organizational recognition by the

commanding general for excellence in planning and budgeting.

441st Medical Company Seagoville,

Company Commander

TX

Formulated training plans for the unit and individual Soldiers while supervising 77

Soldiers, 30 vehicles, and $6 million worth of equipment.

• Managed the unit rebuild project resulting in over $4 million dollars of unit

equipment including 30 vehicles and 48 medical equipment sets being

modernized post deployment.

• Planned and coordinated the welcome home ceremony with the local government

and civic organizations for 200 Soldiers returning from deployment.

• Developed an evaluation-reporting program reducing the late evaluation rate from

50% to 0 ensuring all Soldiers received fair ratings.

441st Medical Company Operation Iraqi

Director of Emergency Operations

Freedom, Camp Buering, Kuwait

Directed the emergency medical service for northern Kuwait and southern Iraqi while

supervising 42 Soldiers, managing 20 vehicles, and serving as a member of the town

council.

• Supervised the safe evacuation over 1000 patients in excess of over 350 missions.

• Designed and implemented the medical integration project resulting in a seamless

response plan between the Air Force, Navy, and Kuwait Ministry of Health.

• Planned a fleet maintenance program that resulted in the highest mission capable

rate in the theater of operation.

Civilian Experience

Franklin Medical Center 11/06 - 05/09

Winnsboro, LA

Director of Business & Support Service

Developed public information dissemination programs, strategic plans, customer service

initiatives, and technology acquisition plans.

• Developed and implemented the hospital capital improvement and customer

service initiative plan resulting in a more accessible, open, patient friendly

organization.

• Managed the contracting process and acquisition of new technology for the

hospital resulting in the hospital securing improved technology and the generation

over $1million in new revenue.

• Implemented a $365,000 mental health grant resulting in a new line of business

for the hospital and community access to care not previously provided in the

market.

St. Francis Medical Center 08/05 – 11/06 Monroe, LA

Manager Rural Network and Community Operations

Implemented the organization’s strategic plan, built a formal referral base in specialty

medicine from physicians in rural communities, and developed partnerships with local

governments.

• Co-chaired the legislative agenda resulting in passage of legislation allowing the

hospital to transport non-emergency patients saving over $1 million in

transportation cost.

• Aligned the business development and strategic plan to produce a streamlined

process for admitting patients from rural communities.

• Supervised a community needs project resulting in the establishment of a School

based health center reducing the amount of absences and reducing the number of

non-emergency emergency room visits.

Educational Summary

• Master of Public Administration, Grambling State University

• Bachelor of Art in History, Louisiana Tech University

Military

Joint Capabilities Development Course

Army Force Management Course

Captain’s Career Course

Health Service Plans, Operations, Training, and Security Course

Army Pre-Command Course

Training Management Course

Arabic Cultural-Awareness Training Course

Health Services Officer Basic Course

Public Health Apprentice Course

Combat Medic/Emergency Medical Technician Course

Professional Development and Memberships

• Leadership Ouachita

• American Society of Public Administrators

• Secret Clearance

• Omega Psi Phi, Inc.



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