*** ***** **** ****** *******, GA 229-***-****/813-***-**** abn7i7@r.postjobfree.com

Demetria Sheffield

Objective

To obtain an entry level position.

Personal Skills

Strong Communication Skills/Excellent Customer Service Skills/Energetic Team Player/Dedicated-Hard Worker/Information Ordering/Detail Oriented/Arithmetical Reasoning/Microsoft Office XP/Excel/Outlook/

Work Experience

1/2004 - present Harvey’s Tax Service Plant City, Florida

Tax Preparer

Prepared and submitted tax returns for individuals and small businesses using electronic software programs

Communicated with customers, employees, and other individuals to answer questions

Compiled, filed, copied, and sorted records of customers and office activities

Completed and mailed bills, contracts, policies, invoices, or checks

Analyzed mole ratio and percent solid for each sample

Prepared W-7’s for individuals without social security numbers to get tax returns

9/2007 – 5/2008 Mosaic Fertilizer Riverview Florida

Field Technician

Line setups and lockout tag outs for phosphoric acid lines

Cleaned hoppers, and cleaned spillage from tracks, walks, driveways, and conveyor decking

Estimated and recorded amounts of material in bins

Collected samples for analysis

Analyzed mole ratio and percent solid for each sample

Operated earth-moving or heavy construction equipment

Assisted in writing new standard operating procedures for new field technicians

11/2003 – 7/2007 U.S. Bio-systems Orlando, Florida

Field Service Assistant/ Courier

Assembled, operated, and maintained field and laboratory testing, measuring, and mechanical equipment

Collected and prepared solid and fluid samples for analysis

Calibrated or adjusted electronic equipment or instruments to specification

Preserved bottles and vials for bottle kits

Transmitted samples from clients and laboratories for testing

Delivered samples to contract labs

12/2001 – 10/2003 Miami Dade DERM Lab/ Career Exchange Miami, Florida

Administrative Secretary

Attended meetings to record minutes

Compiled, transcribed, and distributed minutes of meetings

Conducted research, compiled data, and prepared papers for consideration and presentation for executives

Answered phone calls and directed calls to appropriate parties or took messages

Arranged conference calls and scheduled meetings

Coordinated and directed office services, such as records, departmental finances, budget

Reduced paper waste by scanning all documents electronically

01/1999 - 11/2001 ICT Group Lakeland, Florida

Customer Service Representative

Checked to ensure that appropriate changes were made to resolve customers' problems

Completed contract forms and prepared change of address records

Conferred with customers by telephone to provide information about products and services, to take or entered orders, cancel accounts, or to obtain details and complaints

Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Education

1994 Redan High School Diploma Stone Mountain, Georgia

2002 – 2004 Miami Dade Community College Miami, Florida

2010 Clark Atlanta University Atlanta, Georgia

80 hrs. Green Construction/Weatherization First Aid/CPR

10 hrs. OSHA

16 hrs. Lead Abatement

32 hrs. Asbestos Abatement

40 hrs. Haz-MAT

8 hrs. Mold Remediation

References

Available upon request

Contact this candidate