Customer Service Sales
Resume:
Shaghayegh Davari
Space Center Blvd
Houston,TX *7058
****************@*****.***
Linked in: shaghayeghdavari
SKILLS
• Tools : IDEA Data analysis
• Languages : JAVA,HTML,CSS, XML, JavaScript, VBscript, PHP, C#, ASP.NET Framework
Dream weaver 4, Fireworks, Gimp, Netbeans
• Packages : SAP, ERP, Microsoft Office Suite 2003/2007, Visual Studio 2010
• Operating Systems : Windows XP, seven, IOS
• Firewall Security : Wireshark
• Databases : Oracle MySQL 10g/11g, SQL Server 2005/2008
• CMS : Joomla
• Languages: English, Persian
CERTIFICATIONS
MCTS (Windows Application Development with Microsoft .NET Framework 4) Dec 2011
MCTS (Web Application Development with Microsoft .NET Framework 4) July 2012
OCA/OCP (SQL - Oracle Certified Associate) Mar 2012
OCA/OCP (PL/SQL Developer Certified Associate) Apr 2012
CCNA (Cisco Certified Network Associate) Dec 2011
GMP (Good Manufacturing Practices) Feb 2010
EDUCATION
MS, Management of Information Systems Dec 2012
University of Houston-Clear Lake, Houston, TX GPA:
3.73
Project: Internet Application Development
• Designed e-commerce Indian restaurant’s website which has access to several pages of an Indian
restaurant such as menus, contact, etc.
Project: Application Development, Java
• Developed an online banking system program, an online system that do people’s online stuffs such as
logging, checking available accounts and online transactions, etc.
Project: System Analysis Design
• Lead C# payroll system programing for employees in order to have access their monthly transaction to
change their benefits.
BS Mathematical Science April
2008
University of Garmsar, Tehran, Iran
EXPERIENCE
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University of Houston-Clear Lake, Houston, TX
Teaching Assistant – ISAM 5931 –Enterprise Resource Planning Aug 2012 – Dec 2012
_ ISAM 5635_System Analysis Design
_ISAM 5330_Management Information Systems
• Students interaction - Requirement gathering, system study and design
• Responsible for cross development team communications and joint application design discussions
• Provide support for students with difficulties in coursework, grade lab work and assignments
• Reviewing and editing student’s documentation
• Worked with integrated ERP software
• Integrated internal and external management information, embraced finance/accounting,
manufacturing, sales and customer relationship management
• Development of application UI using windows forms
• Branding the application based on the logged in user
• Coordinating with offshore team - Provide application design & guidelines for development and monitor
the progress on daily basis
• Involved in designing and documentation of application flows and developed functional diagrams
• Presenting the applications to professor and running the Dev INT show cases with project management
team
• Interacting with tech partners
• Involving in code review activities
• Testing the application and reporting of test results to Test Coordinator (professor)
• Testing application, logging defects and tracking them to closure
Teaching Assistant – ISAM 5330 –Introduction to Business Programming Jan 2012 – May
2012
_ ISAM 3134_Application Development, Java
• Tutor students on Microsoft Word, Excel, Access 2010,Sharepoint and VBA Programming
• Provide support for students with difficulties in coursework, grade lab work and assignments
• Reviewing and editing student’s documentation
Loghman Pharmaceutical Tehran, Iran
IT Assistant August 2005 – 2010
Loghman pharmaceutical is one of the largest pharmaceuticals in importing and exporting API’s in Iran.
• Set up Office main and employee workstations with essential applications to conform with current regulations and
prevent unauthorized access to PCs
• Strengthened internal controls by administering access rights on PC based on employee roles
• Provided daily support and maintenance for software and network related issues with PC, phone, printer and fax
• Analyzed, Defined and Developed software programs for Stores and Inventory
• Service Order Preparation, Purchasing
• Install, investigate and resolve hardware and software issues
• Designed and developed ASP.NET/C#/JAVA based web portal to enhance customer service experience
•
Involved in coding (writing the business logic and handling middle tier) using C#. Net, XML, Web services, JAVA
based web portal to enhance customer service experience
Commercial Manager August 2007- August 2010
• Expertise in new and in-market medicine, pricing strategies, client relations and needs assessment,
marketing, purchasing, administration, and staff training supervision, motivation and mentoring
• Proactive leader with refined business acumen and exemplary people skills.
• Facilitator of a team approach in achieving organizational objectives, productivity and enhancement of
employee morale.
• Dedicated, innovative and self-motivated team player/builder
• Ordered API's for MOA's and negotiated with pharmaceuticals to purchase their method of analysis.
• Created promotional marketing strategies to stimulate sales growth such as off-site tent sales events,
special finance mailers and a first time buyer program.
PROFESSIONAL DEVELOPMENT
University of Houston-Clear Lake
• Management of Information Systems Organization, Spring212- Dec2012
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