Alex McDow

**** ******* ******

Baltimore MD ****0

410-***-****

abn6ln@r.postjobfree.com

Objective: Seeking a challenging position in office administration

Summary:

* Six years of progressive, people relations, marketing, and administration

experience

* International volunteer experience.

* History of successfully interacting with clients, comfortable and

effective with professionals

at all levels, and adept at peacefully resolving conflicts

* Excellent problem solving, interpersonal, written and oral communication

skills

* Extensive experience and certifications using Microsoft Office (all

programs) and knowledgeable of all

office functions

Experience:

FHA / HUD Support Representative

Team-Nolan: Baltimore MD: Oct 2011 - Present

* Assist homeowners over the phone and processed data and applications for

refunds

* Complete all miscellaneous software data entry, and was trained in all

areas

* Trained new employees on software and data entry

Key Contributions:

- Improved team morale by being energetic and a second POC for HUD related

issues

- Replaced supervisors when leave was needed

- Lowered employee turnover with new training methods

Teacher / School Administrator

Organization Cielo Azul: Tocagon, Ecuador March 2010- June 2011

* Taught children English, Computers, and Gym class

* Lived with an indigenous family; learning their culture and working under

strenuous conditions

Key Contributions:

- Added another school to the program

- Added extra after school programs and ideas for children

Customer Service Representative/Mentoring Coach

Sunoco: Shippensburg, PA: February 2008-January 2010

*Provides extraordinary service through face to face interactions.

* Trained new employees on company equipment and software

* Managed and maintained a clean store and products.

Key Contributions:

- Lowered employee turnover

- Assisted in the decline of theft, and product loss

Customer Service Representative

Hallmark: Newark, DE: (May 05-Sept 05) & (May 06-Sept 06)

* Provide exceptional service via face to face interactions with customers

Administrative Intern

MBNA Newark De: (2002-2005)

*Work study program-held positions working in administration, computer

software, and data entry

Bilingual

English & Spanish

Education: Majored in Chemistry / Childhood Psychology with a minor in

Sociology

Shippensburg University: Shippensburg, PA 17257, 2005-2008

References: furbished upon request.

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