Customer Service Manager
Resume:
MARIE A MOTON
Casselberry, Florida 32707
OBJECTIVE
To obtain a rewarding and challenging position within a professional corporation. To utilize my extensive interpersonal skills and above average customer service abilities to further a successful career.
2009-2012 DENNY'S Restaurant Store Manager Casselberry, Florida
• Hired, trained, scheduled and supervised over sixty employees.
• Processed all credit sales, bank deposits, invoices, purchase orders and receiving.
• Responsibilities included weekly staff scheduling, preparing purchase orders and verification of receipt of ordered products.
• Traveled to various areas throughout southern Florida to train new managers and crew
• Impute of all bills for the month
• Controlling labor and food cost
• Maintaining M and R
2006-2009 MCDONALDS STORE MANAGER Orlando
• Provided remarkable customer service to a continually returning faithful cliental.
• Performed all logistical responsibilities including banking, scheduling and training of employees.
• Provided dedicated professional service to the McDonalds's franchise over eleven years.
• Traveled to various areas throughout southern Florida to train new managers and crew.
• Hiring and training of all employee’s
• Inventory weekly and end of month
• Impute of all bills for the month
• Controlling labor and food cost
• Maintaining M and R
2004-2006 WAFFLE HOUSE STORE MANAGER Altamonte Springs
• Hired, trained, scheduled and supervised over sixty employees.
• Processed all credit sales, bank deposits, invoices, purchase orders and receiving.
• Responsibilities included weekly staff scheduling, preparing purchase orders and verification of receipt of ordered products.
• Traveled to various areas throughout southern Florida to train new managers and crew.
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2003-2004 HMSHOST Store Manager Florida Turnpikes
• Multi-unit manager overseeing productivity of Starbucks, Sbarro's, Burger King, AAA Roadside Assistance and other various businesses located on the Florida turnpike.
• Responsibilities included weekly staff scheduling, preparing purchase orders and verification of receipt of ordered products.
2001-2002 DENNY'S Restaurant Store Manager International Drive, Florida
• Provided exceptional customer service to over 500 customers daily and maintained a staff ranging from thirty to forty personnel.
• Processed all credit sales, bank deposits, invoices, purchase orders and receiving.
1996-2000 TROPI-GRILL Assistant Store Manager Orlando, Florida
• Coordinated the opening of a new restaurant.
• Hired, trained, scheduled and supervised over sixty employees.
• Processed credit sales, bank deposits, invoices, purchase orders, inventory reviews and monthly productivity reports.
1984-1997 McDonald's Orlando, Florida
Titles: Training Manager Swing Manager Assistant Store Manager
• Provided remarkable customer service to a continually returning faithful cliental.
• Performed all logistical responsibilities including banking, scheduling and training of employees.
• Provided dedicated professional service to the McDonalds's franchise over eleven years.
• Traveled to various areas throughout southern Florida to train new managers and crew.
• Hiring and training of all employee’s
• Inventory weekly and end of month
• Input of all bills for the month
• Controlling labor and food cost
• Maintaining M and R
EDUCATION
• Valencia Community College
• James Madison High School- San Antonio, Texas
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