Administrative Assistant Training
Resume:
Doreen L. Glappa
Harrison Township, Mich. 48045
********@****.***
OBJECTIVE To secure a challenging position in a professional working
environment with an
established firm offering opportunities for personal
growth, self-improvement
and advancement.
EDUCATION BAKER COLLEGE, Clinton Township, Michigan
Associate of Applied Science, Therapeutic Massage, (2008 -
present)
Coursework: Business Applications, Massage Therapy,
National Certification Board of Therapeutic Massage &
Bodywork (NCBTMB).
PRESIDENT'S CITIZEN CORPS., Harrison Township, Michigan
Community Emergency Response Training, (2007)
Coursework: Harrison Township Fire Department's CERT
training for disaster preparedness for hazards that
may impact the community. Trained in basic disaster
response skills fire safety, light search & rescue, team organization &
medical operations.
MICHIGAN DEPARTMENT OF ENVIRONMENTAL QUALITY, Roseville,
Michigan
American Water Works Association (2001-07)
Coursework: Water Distribution System Operation &
Maintenance.
HENRY FORD HEALTH SYSTEM, Detroit, Michigan
Mainframe and Software Training Classes (1994)
Coursework: Word processing Word Perfect for Windows (5.0 &
6.1)
Lotus 1-2-3 windows, Excel 5.0, WP Office Scheduler,
Medipac Registration
DETROIT COLLEGE OF BUSINESS, Detroit, Michigan
General Management / Finance (1992-94)
Coursework: Principles of Accounting, Microcomputer
Applications, Lotus 1-2-3,
Woman in Management
BERGEN COMMUNITY COLLEGE, Paramus, New Jersey
Data Entry / Small Computer Operations Program (1982-83)
Coursework: Introduction to Office Automation, Introduction
to Data Processing,
and Advanced Typing
MACOMB COMMUNITY COLLEGE, Warren, Michigan
General Studies Program (1976-79)
Coursework: Business Law, Clerical Studies, Mathematics,
Science, English,
and Chemistry
EXPERIENCE
1998 - 2012 CHARTER TOWNSHIP OF HARRISON, Harrison Township, Michigan
Administrative Assistant - Water & Sewer Department
Receives and distributes a variety of information such as
personal property forms, site plans, meeting agendas
and materials, notices of public meetings, minutes, work orders,
violation notices, delinquent bills. Schedules meetings,
appointments, examinations, and Inspections and keeps
appropriate calendars and post notices when required.
Communicates with the public in person/or by telephone in a friendly,
helpful and professional manner, provides
information, helps citizens complete forms and requests
for services, issues permits and licenses, resolves minor conflicts and
complaints. I type
a variety of materials provided by others, including
permits, correspondence, forms,
reports, bills, requisitions and statistics. I create and
change a variety of records such as fees and bonds,
water & sewer permits, assessments, attendance, water shut-off,
licenses issued and revoked. I perform more complex secretarial
office activities
and other record keeping requiring proficient use of
typewriter, computer and
general office equipment. Responsible for scheduling, work
assignments, and adherence to established operational
procedures. Assists in establishing, maintaining and managing
functions within the general office. Interact with other departments
and outside agencies.
1988 - 1998 HENRY FORD HEALTH SYSTEM, Rochester Hills, Michigan
Coordinator Network Control Center - Information Services
Maintains a general knowledge of Network Infrastructure and
components including PC, LAN, Workstations, and
relationships to applications. Maintains knowledge of
changes to the operating systems that may effect customers.
Relay requests for
assistance that are outside the scope of the Help Desk to
the appropriate group.
Answer questions regarding system status and downtime.
Performs terminal and printer
resets. Updates information in the problem tracking
database. Maintains PC
proficiency and familiarity with standard software
packages. Acts as a liaison between
Information Services personnel and disaster recovery vendor
personnel, software and
equipment vendors and business interruption insurance
carriers.
Doreen L. Glappa
38990 PineRidge
Harrison Township, Mich. 48045
1995 - 1998 HENRY FORD HEALTH SYSTEM, Rochester Hills, Michigan
Staff Assistant - Patient Financial Services
Under minimal supervision, I maintain our computer systems
master files
which include profiles, proration files, the doctor master
files and the procedure /
charge master files. I work specifically with the
directors to interpret third party
billing and reimbursement regulations and their impact on
the overall Patient
Financial Services operation. I perform special projects
and act as a departmental
liaison in the implementation of policies and programs that
effect Patient Financial
services and external clients. Responsible for training
internal or external on the
Hospital and Professional billing systems or system
enhancements as needed.
This includes development of training materials, manuals,
and questionnaires.
Responsible for compiling month-end and daily reports which
summarize daily
receivable activity, monthly receivable activity, days of
revenue outstanding in
accounts receivable, and month-end trail balance summaries.
Monitor rejections
to determine if any profiles or master files can be updated
to expedite payments or
enhance either reimbursement levels or the automation
process of A/R claims.
1991 - 1995 HENRY FORD HEALTH SYSTEM, Rochester Hills, Michigan
Financial Analyst - Patient Financial Services
Apply ability to identify payment problems to develop
tracking mechanisms and
support systems to analyze and report third-party payment
variances. Working
with personal computer track payment and payment variances.
Develop
discrepancy reports based on third-party payment tape
input. Determine problem
areas that can be corrected by changes in billing
procedures / policies. Investigate
accounts and develop alternate methodologies to streamline
payment processes.
1988 - 1991 HENRY FORD HEALTH SYSTEM, Rochester Hills, Michigan
Billing Specialist - Patient Financial Services
Performed routine and complex billing related tasks.
Identified and analyzed
reasons for outstanding receivables, initiated action to
resolve problems with
insurance carriers and documented findings.
MEMBERSHIPS Michigan Township Association
Faternal Order of Eagles 1269
St Louis Parish - Clinton Twp.
Michigan AFSCME Council #25 - Union Board Vice President
Independent Consultant Mary Kay
Community Emergency Response Team Certified
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