Joanna Kwok

**** * * *** *******, CA ***** Cell: 626-***-**** abn5zp@r.postjobfree.com

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Objective:

I am seeking a position in a reputable company where I can use my experiences and skills with expertise in

Financial Accounting/ Bookkeeping/ Hotel Management or related environment with a quality organization

that expects superior individual and organizational performances in all areas. My innovation as well as

management skills should help me to the growth of the company.

Areas of Expertise:

Bookkeeping Payroll Account Payable Account Receivable – Customer relations – Brand Programs

Operational Management –Profit and Loss Accountability –Financial and Accounting Management

Budget planning Staffing Development

Professional Experiences:

Imperial Swan Hotel & Suites, Orlando, FL

Sept 2005 July 2007

Assistant Controller /Accounting Bookkeeper

• Responsible for A/P. Implemented purchased order system in reducing the possibility of

unauthorized/ duplicated, or incorrect payments.

• Responsible for A/R. Setting up direct billing, collecting and posting payments promptly.

• Complete Bank Reconciliation. Experienced and excel with Peachtree Account Program.

Maintain the chart of accounts and filing system.

• Coordinate and confirm financial information to internal and external audits. Interface with the

IRS auditor, insurance audit agent, banker and collection agency.

• Responsible for accounting procedure and internal controls. Supervise and prepares general ledger

reconciliations.

• Entered and managed Payroll for 100 employees, including generating all federal and state payroll

reports and payroll tax in a timely manner.

• Prepare Bank reconciliation Statement. Prepare and maintain various supporting documents bills,

receipts, purchase orders, quotations, invoices, bills payable and bank statements.

Imperial Swan Hotel & Suites Orlando & Lakeland Conferences Center, Orlando, FL

July 2007 July 2011

Controller /Assistant General Manager :

• Direct and coordinate company financial planning and budget managements. Organized financial

statements, cost control, credit control and money flow organization of two properties.

• Manage the accuracy of day to day operation of account payable, cash flow, invoice, credit lines,

payroll, inventory, human resources and other operations. Responsibilities including recruiting,

interviewing, hiring, monitoring, planning, directing work, discipline employees, and resolving

problems.

• Setting room rates, working and monitoring rate on major travel Websites. Dealing with travel

agents and wholesalers worldwide.

• Supervision maintenances, supplies, renovation, purchasing and furnishing. Dealing and

coordinating with vendor, contractor and supplies.

• Provide for a system of management cost report. Analysis and consolidate expense report and cut

payroll by 20% in a 12 months period.

Rodeway Inn Universal by Choice Hotel International, (Formally Imperial Swan Hotel & Suites)

Orlando, FL.

July 2011 Feb 2012

General Manager / Controller:

• Responsible for daily operation, budget planning, and financial management of the hotel.

Oversees and in charge of the switchover from a 356 Rooms independent hotel to a Choice

International Hotel. Increased gross operating profits of 30% in 6 months.

• Setting and achieving sales goal for the hotel by analyzing sales figures and devising marketing

and revenue management strategies. Maintaining statistical and financial record of the hotel.

• In charge of food and beverage of over 10,000 sq ft in meeting room space, housekeeping, front

desk, and concierge departments. Establish and implement short term and long term

departmental goals and operating procedures.

• Dealing and satisfied with guest complaints and comments. Provide each guest with an exceptional

stay which increased daily occupancy rate of 10%. Ensuring compliance with licensing law,

health department and all other franchisee regulations.

• Prepared focused monthly analysis to track progress of the company in relation to financial targets

and goals. Handled general administration and cost control. Reviewed reconciliation summaries of

general ledgers and chart of accounts. Monitored daily expenses and compared it with incoming

sales actuaries.

Education:

University of California, Irvine

June 2005

B.A. in International Studies and Marketing.

Certifications:

Choice Hotel International

Nov 2011

Certified General Manager Training program (HOST) by Choice Hotel International.

Choice Hotel International

July 2011

Total Lodging by Choice Hotel International (TLC) program.

Technically Skills:

Microsoft Office – Microsoft Excel Fidelio POS by Opera – MSI POS system – Peachtree Accounting.

References:

Available upon request.

Contact this candidate