Rafael Landrau
Woodbridge, VA 22191
abn5wm@r.postjobfree.com
Cell: 1-646-***-****
Highlights and Qualifications:
• Supervised 250 Carriers in a fast past environment
Secret Security Clearance: Public Trust
•
• Bilingual in Spanish and English (Written and Oral)
• Able to make difficult decisions in stressful situations
• Customer-focused customer service professional with strong in-bound and out-bound call center experience
• Prior Business owner
WORK EXPERIENCE:
2009-Present
Lockheed Martin,
Walter Reed Army Medical Center, Washington, DC
Logistics Support Branch
Currently Property Administrator for BRAC (Base Realignment and Closer) Asset Manager
. Ordered, Maintained organized and distributed supply issue items by the procurement
Standards of the D.O.D
. Maintained supply records including hand receipts, issue/turn-in documents and Lateral Transfers.
. Maintained Omni cells, managed the part level. Inventoried medical supplies on a daily
Basis.
. Ordered medical and non Medical hospital equipments including electronics. (MICU/PICU)
. Provided further training for Soldiers in job specific task such as placing orders
Through the systems called DMLSS and PYXIS, inventory supplies, and managing Omni cells.
. Responsible for assuring the quality of all the medical items supplied to the customer.
. Building Maintenance/Security of Facilities. Material Management Technician 2. Supervisor Supply
Chain Management. And Asset Management.
2008-2009
Procurement Circulation Fulfillment – Hyattsville, MD
Fulfillment Supervisor
• Supervised 250 Carriers in a fast past environment
• Maintained daily tracking of geographic territories serviced, truck and contracted carrier arrival times
• Trained carriers on geographic territories serviced and periodically audited routes for efficiency.
• Prepared weekly route settlement to insure accurate compensation to contractors for services rendered.
• Operated and maintained pallet jacks, pallet walkers, rechargers, strapping machinery and other equipment.
July 2008- October 2008
Wounded Soldier and Family Hotline Call Center – Alexandria, VA
Customer Care Representative
Customer service professional with strong in-bound and out-bound call center experience
•
• Utilized multiple call center support applications to efficiently assist customers and agents.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Managed multiple priorities and maintained effective results involving Military members and their families.
•
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
1
2007-2008
Prime Flight Services – Ronald Reagan Washington National Airport
Baggage Technician
• Operated baggage-handling systems
• Coordinated X-raying of passenger luggage.
• Ability to function in fast past environment and customer service
• Provided passengers vital information involving baggage handling
1992 - 2007
Landrau Liquors and Wine – NY, New York
Business Owner
• Posted accounts receivable and accounts payable
• Implemented computerized bookkeeping of inventory and stock
• Managed staff and trained all new sales employees
1977 - 1992
United States Army (Tours: Germany, Korea, Panama and U.S.A)
Supply Sergeant
Property Accountability Officer & Food Service Specialist
Specialized in various areas of accountability from fuel, vehicles, weapons, tools and building structures
Responsible for a unit of soldiers consisting of 24 personnel
Mastered the ability to train personnel in property accountability and management
Experienced in procurement and acquisition of property
• Responsible for safeguarding weapons, high value items, sensitive hazardous waste management and also appointed
Key Control Custodian.
EDUCATION:
July 1992 – Bachelors of Science in Liberal Arts – University of Maryland
Military Training: Leadership and Hotel Restaurant Management
June 1977 – High School Diploma – Major: Culinary Arts – Charles Evan Hughes High School
SKILLS:
Bi-lingual (Spanish), Managerial skills, Competency in Windows applications, Keyboarding proficiency and use of
automated systems, In-bound and out-bound call center experience
2
REFERENCES AND FURTHER DATA ON Requ EST
3