Manager Baton Rouge

Michelle Bernard

**** ****** ****. ***. * ( Mobile, AL 36609 ( (251) 263 - 3826 (c)

***********@*****.***

PROFILE

. Adaptive administrator accustomed to the integration of new healthcare

delivery systems, restructuring of work, and an increasingly complex

regulatory environment.

. Ability to use effective communication, organizational, and problem-

solving skills and to liaise with various departments, institutions,

and the public.

. Innovative manager with a proven track record of leading, motivating,

and contributing to the successful completion of program goals and

objectives.

EDUCATION

Troy University - satellite campus located in New Orleans, Louisiana

Masters of Public Administration (Concentration in Healthcare)

Southern University and A&M College - Baton Rouge, Louisiana

Bachelor of Science (Sociology)

SUMMARY OF QUALIFICATIONS

Healthcare

. Monitor the organization's quality improvement process by evaluating

program requirements, policies, and procedures as related to patient

care for fourteen (14) community medical centers.

. Identify and evaluate process gaps and make recommendations for

improvement.

. Provide leadership for departmental changes in response to evolving

patient needs.

. Aggregate, analyze, and trend data for departmental reports.

Ryan White (Part B and C)

. Use data to build capacity to improve program performance on key

services.

. Ensure a continuous process that is adaptive to change and fits within

the framework of other QA/QI activities such as Joint Commission on

the Accreditation of Hospital Organizations and Medicaid/Medicare.

. Orchestrated activities that resulted in receiving an A+ rating for

Ryan White site visits for two consecutive years.

PROFESSIONAL EXPERIENCE

Franklin Primary Health, Inc. - Mobile, Alabama

Performance Improvement Coordinator/Quality Management Coordinator

(November 2010 - Present)

ITT Technical Institute - Mobile, Alabama

Educational Recruiter (October 2009 - November 2010)

National American Red Cross - Mobile, Alabama

Client Recovery Supervisor (June 2006 - July 2008)

Office of Public Health - Baton Rouge, Louisiana

Disease Intervention Specialist (October 2004 - January 2006)

Family Service of Greater Baton Rouge - Baton Rouge, Louisiana

Program Coordinator (May 2003 - October 2004)

Advocacy Center of Louisiana - Baton Rouge, Louisiana

Regional Coordinator (September 2001 - May 2003)

Volunteers of America - New Orleans, Louisiana

Qualified Mental Retardation Professional (November 1997 - June 2001)

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