MIGUEL A. MURPHY

*** ***** ****** ( Haines City, FL 33844 ( (H) 863-***-**** ( (C) 407-947-

**** ( abn5r2@r.postjobfree.com

SUMMARY Successful, bi-lingual professional qualified by twenty years

of experience in the Food & Beverage industry; such as hotel

banquet department, night clubs and restaurants. Generating a

high-dollar profit margin by enhancing staff performance and

reduce budgets throughout the marketplace.

WORK EXPERIENCE

ORLANDO MILLERS ALE HOUSE HUNTERS CREEK

Orlando, FL

Bartender Coach

August 2012 to Present

. Excellent leadership skill

. Leads by example

. Good communicator

. Cares about business first

. Have ideas to improve business

. Great knowledge of all liquor, beer, wine, drink book,

specials, prices, etc.

. Follows company initiatives

. Communicate with bar manager about pars and 86'd product

. Comfortable holding others accountable in a professional

manner

. Understands variances and can communicate to staff

TRUE MOTION MARKETING

Orlando, FL

Sales Director May

2011 to July 2012

. Build and develop strategies for penetration and account

development

. Meet and exceed quotas

. Manage accounts, including forecasting, quota

attainment, sales presentations, short-term, and long-

term opportunity management

. Assist management in negotiating contracts and

agreements

. Work with engineering solutions personnel to identify

project needs and develop solutions for the segment

. Serve as primary customer service point of contact,

providing account information as needed

. Coordinate and interact with Engineering/Operations and

Project Manager/s to ensure projects are on schedule

. Maintain up to date pipeline for leads and provide

forecast of closing business. Document and manage

results won, lost or pending business. Participate in

sales business development meeting on a scheduled basis

. Follow-up with customers on account receivables

. Ensure that all sales orders are entered, signed, and

properly processed through operations and accounting

. Other duties as assigned

OMNI CHAMPIONSGATE ORLANDO

Orlando, FL

Banquet Beverage Captain

November 2005 to January 2011

. Manage banquets beverage department with forecasted

sales of $2.5 million

. Hire, train and supervise banquets beverage department

staff of 20-60 employees

. Develop training, set policies and procedures to

ensure continual employee development

. Maintain a low cost beverage inventory

. Responsible for building and maintaining solid

relationships with beverage distributor's

. Responsible for banquet beverage scheduling

. Responsible for Banquets Beverage Department Budget

Food and Beverage Manager August

2004 to November 2005

. Oversee the restaurants, room services and pool bar

. Hire, train and supervise management team and 80

employees

. Develop training manual and other materials to ensure

continual employee development

. Establish management checklist for restaurant opening

and closing

. Maintain budgets, process payroll and order inventory

. Responsible for restaurant scheduling to ensure coverage

24 hours a day

HEINEKEN USA

Miami, FL

District Manager On-Premise, Florida Zone

October 2002 to July 2004

. Responsible for building and maintaining solid

relationships with key South Florida accounts, which

produce four out of the 8.5 million cases sold in the

state

. Manage execution of HUSA strategic initiatives and

targeted marketing programs, such as the Latin Billboard

Awards, Latin Grammy's, Football and Holiday programs

. Develop and implement restaurant and nightclub

promotions to increase brand awareness within the

Hispanic market and weekly and monthly recaps of sales

productions

. Conduct monthly on-premise meetings with distributor's

sales force to ensure proper execution of all national,

regional, zone and/or local activity

. Prepare multi-media presentations for sales appointments

with decision makers of local chains and key accounts

LATIN QUARTER - UNIVERSAL CITYWALK

Orlando, FL Restaurant and Entertainment Manager

March 1999 to October 2002

. Directed food and beverage promotion and operations for

highly visible nightclub/theme restaurant seating 350

guests and generating over $5 million annually

. Accountable for budgeting, cost control, payroll and P&L

statements for restaurant and nightclub

. Recruited, hired, scheduled, supervised and developed a

staff of up to 80 servers, runners, bartenders and

security personnel

. Demonstrated skills organizing banquets, private

parties, nightclub performances and special events

. Implemented new programs to increase sales while

maintaining a low budget cost and proper inventory

control

. Developed and implemented promotional campaigns to

increase visibility of both restaurant and nightclub

utilizing various radio and print mediums

. Created new business through community involvement and

active public relations programs

WALT DISNEY WORLD COMPANY

Orlando, FL

Banquet Captain

September 1995 to March 1999

. Scheduled and supervised bartenders and servers in

banquets and special functions

. Surveyed sites before and after events to ensure

conformity with contract specifications

. Facilitated resolution of difficulties to ensure

successful events

. Managed use of meeting space, coordinated set up of

audiovisual equipment and food delivery

Bartender

. Monitored large inventory of liquors, wines and beers

. Provided guests with resort-wide information

. Handled purchase transactions in a high volume

environment

Food Expeditor

. Ensured proper presentation of prepared plates

. Checked for requested food temperature and standard

portions

. Coordinated delivery of various courses to each table

EDUCATION UNIVERSITY OF PUERTO RICO

Major: Psychology

JACKSONVILLE COMMUNITY

Major: Business Administration

SKILLS Fluent in Spanish Bilingual

Computer skills: Microsoft Word, Excel, PowerPoint,

Outlook, Windows, Delphi, Meeting Matrix and Internet

ACHIEVEMENT Professional Baseball Player and The Bill Tiefel Award of

Service from Marriott Hotels

CERTIFICATIONS

Food Handler, Tips Program, Responsible Beverage Alcohol

Service Program

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate