Pamela J. McFarlane

*** *** ****** **

Friendswood, Tx. 77546

832-***-****

abn5nu@r.postjobfree.com

Customer Service / Administrative Support

Retired flight attendant with over 35 years of commended performance in key customer service and administrative support roles. Excellent communication skills and proven capabilities to remain calm in high pressure and crisis situations. Strong time management skills with the ability to comply with company policies, guidelines and identify customer’s needs. Strong leadership and supervisory abilities using independent judgment, decision-making, and problem solving skills. Experience in high call volume environments. Thoroughly trained in safety regulations related to customer service support in the airline industry as well as the legal and hospitality fields.

Professional Experience

STARCON INTERNATIONAL La Porte TX.

Corporate Receptionist Sept 2012-Jan 2013

Linebarger, Goggan, Blair Sampson LLP Attorneys At Law Houston TX.

File Room Clerk/ Relief Receptionist Aug 2007-Jul 2012

Create and maintain legal case files by filing daily correspondence, attorney notes, legal research, and index pleadings.

Assist legal department by screening the callers and transferring the line to the appropriate department

Handle the tasks of maintaining the front desk and waiting room in a neat and orderly manner.

Signing in clients and distributing visitor’s badges and parking validations as needed.

Maintain and secure records in accordance with the Firm's established policies and procedures.

Work directly with specific lawyers, legal assistants, and secretaries to provide records management services, including

creating and organizing folders, general filing, court document indexing, preparing materials for off-site storage, and other related tasks.

Update and merge newly created files into the existing excel Data Base and File Tracker Daily updated in Oracle barcode numbers of all closed files to be archived weekly.

Lemonds Catering Houston, Tx

Floor Manager May 2005- May 2007

Worked closely with clients to ensure their event is a success, and follow up with the client to get feedback after the event.

Planned menus with chefs, recruited staff and lead the catering team, ensured health regulations were followed.

Served as a liaison between customers and the chef, maintained supplies and inventory.

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US Airways Philadelphia, Pa.

Flight Attendant, Cabin Service Director Feb. 1970- Dec. 2005

Conducted 30 minute pre-flight briefing with all crew members to review all flight procedures and to assign flight responsibilities.

Conducted pre-flight cabin checks and received prepared meals, beverages and equipment.

Anticipated and provided for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, and people with disabilities, the elderly and non-English-speaking passengers.

Take action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers.

Analyzed, recorded, and prepared reports of personnel activities

Supervised and coordinated activities of flight attendants; assigned duties and areas of work.

Explained and demonstrated methods and procedures for performing tasks.

Updated local procedures manuals and guides according to directives and oral instructions.

Thorough knowledge of aircraft safety equipment as required by the FAA for Flight Attendants.

Software Skills:

Microsoft Office, Word, Excel, Fax, Scan, Document control

Data Entry, Oracle, Multi line Cisco telephones

Education

McConnell Airline School of Business Minneapolis, MN

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