Customer Service Sales

**** **** ****** ** *******, TX ***** 832-***-**** ************@*****.***

Laura Hall

Objective To secure a position that allows me to utilize my strong communication and

organizational skills in a dynamic and stable work environment

06/2010-04/2012 Telco Concepts Houston, TX

Experience

Inside Sales Associate

Contacted businesses and private individuals by telephone to solicit goods and services

Maintained daily correspondence

Assisted sales scripts to better target the needs and interests of specific individuals

Conducted client and Market surveys in order to obtain specific data about

potential clients

02/2009-05/2010 ACS Houston, TX

Customer Care Representative

Responded to telephone inquiries, emails and written correspondence

Gathered information, researched/resolved inquiries and logged customer calls and

complaints

Communicated appropriate options for resolution in a timely manner

Created and approved authorization requests from clients

Effectively resolved assignments within specified timeframes

Assisted in other Call Center Departments to provide adequate phone

coverage

Focused on providing excellent customer service in all aspects of contact

with recipients and clients

Prepared daily log of activities

08/2008-02/2009 Franklin’s Civil Services Houston, TX

R eceptionist

Answered telephones and screened calls received

Greeted clients entering the location

Prepared letters and documents for distribution

Received and sorted mail and deliveries

Scheduled appointments for management and staff

Organized meetings for superiors

Assisted with queries for the office as well as the public

Accepted and relayed messages to appropriate respondents

Maintained inventory control (i.e., supplies and files)

Responsible for tidiness of the reception area

09/2006-07/2007 Kid’s Footlocker Houston, TX

2910 Tara Gables Ct Houston, TX 77083 832-***-**** ************@*****.***

Laura Hall

Sales Associate/Cashier

Responsible for generating sales

Maintained store displays

Assisted with cash handling and refunds

Greeted customers as they entered store

Provided courteous and quality service to customers

2002-2006 George Bush High School Richmond, TX

Education

D iploma received

2009-2011 Remington College Houston, TX

Certificate Received

References References are available on request.

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