Manager Customer Service

John C. Akai

**** ******** *** #** 708-***-****

Chicago Ridge, Il.,60415

*********@*****.***

Summary

Customer Driven managerial professional with over 34 years of automotive

industry experience, specializing in process optimization, customer

service, and enhancing productivity of employees. Well versed in customer

service management through many company sales training classes and

seminars, as well as management and customer service.

Career Highlights

Nick's Precision Transmissions, Roselle and Burbank, IL

Manager 2008 to present

Responsible for all out the everyday operation of the locations

., including customer contact,

. road testing and diagnostics of all vehicles,

. outside sale including cold calling and

. procuring new accounts

Orland Transmissions, Orland Park, IL

Manager 2001 -2008

Responsible for the every day operation of the business,

. including cash management,

. procuring and purchasing all parts and supplies,

. personalized road testing,

. supervising all mechanics,

. interviewing, hiring and training them.

Licensed by ATRA as a certified shop manager and diagnostics in

auto repair

Aamco Transmissions, Chicago Heights and Oak Park, IL

Center Manager, 2000-2001

General Manager 1998- 2000

. Customer-service focused management of everyday operations.

. Managed every day affairs for locations, including all personnel

decisions, training and supporting 15-member team of mechanics to

achieve high ratio of customer service and satisfaction. Employee

support included direct and immediate feedback on job performance,

listening to employee feedback, and implementing changes based on

feedback given.

. Oversaw operations for Rent-a-Wreck, a subsidiary company of the Oak

Park Aamco shop..

Chicago AutoWerks, Chicago, IL

Service Manager, 1996-1998

. High Profile service management for major clients of downtown service

center, including all Yellow Cab, Chicago Police Department, Secretary

of State Police Department, Illinois State Police in Chicago area, and

several nearby suburban police departments, as well as being an

authorized preferred Ford and GM warranty repair shop.

. Interviewed, hired, trained, scheduled and supervised entire 30-person

team of 24/7 service facility, including on call emergencies and off

hour managerial decisions.

. Maintained records in computer system which was linked to all

departments in large facility.

. Sold a complete line of service possibilities from parts to full

transmission rebuilds, to paint jobs and car wash, all housed within

the same facility

Organizations

Knights of Columbus

. Past Grand Knight 1994-1996

. Former District Deputy 1996-2000

. Member, DuPage Major Degree Team, Cardinal George's First Degree Team

Education

Homewood-Flossmoor High School

Motra Manager Training School

AAmco Manager Certification

ATRA Manager and Diagnostics Training

Computer Skills

Mitchell's and All Data Business Programs

Identafix Program

Snap-on and OTC Scanner proficiency

Windows Programs

Skills and Strengths

Proficient Auto Repair Shop Manager

Maintaining a professional image and conduct under pressure

Able to meet objectives ...good business judgement

Excellent oral and written communication skills..goals and result

oriented

Hands on professional with attention to details and bottom line

results...loyal

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