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Customer Service Management

Location:
New York, NY, 10128
Posted:
January 28, 2013

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Resume:

MARTIN T. GALAK

*** *. ****, *** # **, New York, NY 10128 . 917-***-**** .

abn4rj@r.postjobfree.com

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Experience

Columbus Citizens Foundation, New York, NY 2008 -

Present

Parade & Marketing Coordinator

. Plan and organize the annual Columbus Day Parade in Manhattan

including managing three full-time employees, and liaising with Parade

Committees/participants/volunteers (up to 35,000 people) and local

government agencies (e.g., New York Police Department, Fire Department

and Sanitation Department)

. Generate leads and secure and manage execution of Parade sponsorships

. Secure Parade entertainment including recruiting talent, negotiating

contracts and coordinating performances - previous talent include

Richard Conti (a.k.a. "Outasight"), American Idol contestants Pia

Toscano (season 10) and Elise Testone (season 11), Miss USA 2011, Miss

USA 2012, and Miss NY 2008-2012

. Collaborate with ABC and IMG to plan and orchestrate television

coverage of the Parade

. Liaise with the NYC Mayor's office and NY Arch Diocese to coordinate

the annual Italian Heritage Reception hosted at Gracie Mansion and the

annual Columbus Day Mass in St. Patrick's Cathedral

. Secure all requisite permits for the Parade and conduct site surveys

with NYC agencies

. Manage office operations; monitor expenditures and conduct detailed

financial analyses resulting in expense reduction and cost savings

. Plan and manage private events hosted by the Foundation and its

members

First Lincoln Mortgage Corp, Elmont, NY

2005 - 2008

Senior Loan Officer

. Worked under the direct tutelage of a seasoned Financial Advisor/Money

Manager with a track record for closing highly complex deals

. Specialized in MTA/COSI programs as well as FHA loans - successfully

closed loans that ranged between $200,000 - $1M+

. Analyzed each position to help clients understand the financial impact

of their strategic decisions, identified opportunities to limit risk

and drive personal wealth

Russo's on the Bay, Queens, NY 2002 -

2005

Captain

. Provided team leadership to a service staff comprised of 36 people

and ensured smooth workflow appropriation of service staff and

entertainment before, during and after an event

. Advanced ahead of peers based on effective leadership, time

management, planning process, control skills and mature management

style; set a new benchmark by becoming the youngest employee to excel

to the status of Captain at the age of 16

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EDUCATION

B.S., Business Management (Finance) / Hospitality Management, NY Institute

of Technology, NY 2008

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Skills & Abilities

( Contract Negotiation ( First Class Customer Service

( Problem Resolution

( Event Planning/Management ( Account Management ( MS Office Suite



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