Jonathan Melchiade

*** ********* *****

Fuquay - Varina, NC 27526

Phone: (919) 332 - 1941

abn4ll@r.postjobfree.com

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Career Objective

Software Quality Assurance Professional with multiple years of

experience working with large entertainment software projects looking to

find a long term career position in a reputable gaming company. With the

chance grow, having opportunities to transition, and develop and apply my

skills, education and interests in level design and animation as a future

career path within the company.

Technical Skills and Knowledge

. 3+ years of experience in Quality Assurance testing for various

established franchises such as: Rainbow Six: Patriots, Age of Conan:

Hyborian Adventures, World of Warcraft Guild Wars.

. 1+ year experience of level design and level creation with the Anvil

engine using Google Sketchup and 3Ds Max.

. Developing Prototype levels for emerging FPS Adversarial Game Modes.

. Program testing software - Bugzilla, Jira, Microsoft Visual Studio,

Bloomberg

Other Skills

. 4+ years of Customer Service experience

. Proficient with Microsoft Suite, various other software for both

Windows, and Mac OSX

. Knowledge in PC hardware troubleshooting, home networking.

Education

Wake Technical Community College - Raleigh, NC

Associates in Simulation and Game Development

Emphasis in: Animation and Level Design

Estimated GPA: 3.5

Estimated graduation date: December 2013

Fuquay - Varina High School, NC

High School Diploma

Graduating GPA: 3.5

Graduation Date: June 2005

Professional Experience

Redstorm Entertainment, Morrisville, NC

Development Quality Assurance Tester February 2011 - Present

. Provide feedback and recommendations to developers on feature

functionality and performance.

. Install, configure, deploy, and maintain hardware testing environments

(play-test pods) and software builds to allow testing of software

performance.

. Monitor software performance to ensure efficient and problem-free

operations.

. Plan testing schedules or strategies in accordance with project scope

and play-testing requests from the development team.

. Review software to ensure technical accuracy, compliance, and

completeness of implementation based on submitted design

documentation.

. Participate in product reviews (play-testing) to provide development

feedback on functionality designs, potential problems and alternative

strategies.

. Document software defects, using bug tracking system (Jira), and

report defects to development team.

. Debug, regress, and re-test logged software defects with software

development tools for quality assurance.

. Develop and create prototype levels for emerging game mode testing and

development research.

. Provide daily reports on known concerning issues with active software

functionality defects to development team to ensure stable

communication among QA and Development teams.

. Assist in level design metric and feature implementation for

developing game levels as needed.

FunCom, Inc. Durham, NC

Customer Service Representative October 2007 - August 2010

. Provided professional and excellent customer service in-game and out

of game.

. Assisted customers with any account issues, technical issues and

questions regarding FunCom's Software products : Age of Conan:

Hyborian Adventures, Anarchy Online.

. Contacted customers online via support tickets through game software.

. Contacted customers and resolved support tickets offline through web

based email client.

. Assisted in Beta quality assurance testing of Age of Conan: Hyborian

Adventures (PC), generating reports through bug recording database

. Regressed and re-tested known software defects for quality assurance

verification of defect resolutions.

References available upon request

Contact this candidate