Sales Customer Service

Michael W. Luce

*** ***** **** ***. **

Keansburg, NJ 07734

Phone: 732-***-****

Email: *******@*****.***

Objective

To establish myself as a key member of an organization in which my prior merchandising, marketing and sales qualifications and skills will continue to develop. Using my expertise to add value to a company,while continuing to grow professionally.

Highlights of Qualifications

• 10+ years of professional experience encompassing:

o Marketing within the retail home improvement vertical

o Merchandising

o B2B Sales

o Store Mapping

o Sales Analysis

• Customer Service Specialist

• Corporate Trainer

Professional Experience

Emerson Storage Solutions / Closetmaid 03/2007-Present

Regional Manufacturer Sale Representative

Responsible for sales in Northeastern New Jersey Home Depot, comprising of 22 locations. Liaised with store management to ensure presentation of product, planogram integrity and organization of product knowledge training for Home Depot employees within the storage department. Created sales solutions to increase brand revenue on a month-over-month and quarterly basis.

Bobrow/Palumbo Sales 04/2006-11/2006

Service Representative/Merchandiser

Sales and merchandising for lines of appliances, kitchen design and fashion bath. Alongside Home Depot store management, conducted assorted projects such as resets, reset auditing, display rebuilds, signage maintenance and ordering, down-stocking product (dealing with damaged products, etc.)

Store Service Group/Continental Service Solutions 11/2005-04/2006

Service Representative/Merchandiser

Within the storage and shelving industry, maintained sales presence in multiple Lowes Home Improvement Centers throughout New Jersey. Built end caps, built/rebuilt displays, down-stocking, damage control and auditing of resets.

Vast Marketing 02/2003-10/2005

Service Specialist/Head Merchandiser/Corporate Trainer

Within the indoor and outdoor lighting industry, maintained product and brand presence in Lowes Home Improvement Centers throughout New York, New Jersey and Pennsylvania. Performed store resets, special projects, in-store auditing, style change-outs, down-stocking, display maintenance and repair, stocking of product literature and other marketing materials, damage control and maintaining positive and open communication with all levels of store management.

Education

Brookdale Community College 1996-2001

• Majored in Marketing and Advertising

Alphatrain Computer School 1999-1999

• Studied Graphic Design and Desktop Publishing

Middletown High School South 1992-1996

• Awarded Full Diploma

References

Available upon request

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