Technical Project Manager

Jessica Lynn Martin

*******.****.******@*****.***

Skills

• Managing multiple fast paced, intricate projects at the same time

• Technical Project Management

• Works well in both team and individual settings

• Interacting with all manner of project stakeholders – from end users to subject matter experts and managers to C suite executives

• Deconstructing and clarifying abstract project plans in to concrete actions and goals while keeping a critical eye on the larger picture

• MS Office Suite (Access, Excel, OneNote, Outlook, PowerPoint, Word), MS Project, MS SharePoint, MS

Photoshop, Adobe Dreamweaver, Crystal Reports, Caché/Mumps, HTML, Unix, Visual Basic, Wikis

• Database searching (Factiva, JSTOR, Lexis/Nexis, ProQuest, Investext, Market Research Monitor)

• Familiar with both Macintosh and PC platforms

Certifications

• Epic – ASAP, Bridges (EDI), Cadence/Prelude, Clarity Data Models (ASAP and Inpatient), Inpatient Clinical Documentation, Inpatient Orders, MyEpic, Reporting (Clarity, Reporting Workbench), Willow (all current through the Epic 2010 release)

Memberships

• American Library Association (2002 2004 student member, 2004 present)

Education

University of Wisconsin Madison

• Master of Science (May 2004) – Library and Information Studies

• Bachelor of Science (May 2002) – Joint History and History of Science

Experience

Epic Systems Corporation Verona, Wisconsin June 2004 - July 2012

Technical Project Manager (aka Technical Coordinator) August 2005 - July 2012

• Managed technical projects during the course of Epic installations for large healthcare organizations (ex. Guthrie, Nationwide Children’s Hospital, John Peter Smith Health Network, Lucile Packard Children’s Hospital)

• Worked with C level customer representatives on long term project planning, budgeting, and team

management

• Owned client success and happiness after go live by organizing, coordinating, and directing the actions of a team of more than 15 technical services engineers in their support of the client through clear communication of key events, issues, and milestones

• Monitored system performance and pro actively guided the client through application updates, upgrades, and related efforts and aided in web application deployment and network health maintenance

• Oversaw cross application issue resolution and ultimately acted as the main liaison between Epic and the client for all technical issues

• Provided feedback to internal technical representatives and their team leads

Technical Services Engineer – ASAP Application August 2007 – July 2012

• Provided support to large healthcare organizations’ IT and business office professional staff (ex. Sutter Heath, Tucson Medical Center, Nationwide Children’s Hospital, NorthShore University Healthcare) with their installations of ASAP, Epic’s Emergency Department application

• Analyzed, identified, and helped to rectify complex issues with workflows, application build, and system configuration

• Anticipated project needs, working to solve problems before they started

• Steadily acquired more client responsibility – at time of departure, concurrently supported 5 live clients, comprising 11 EDs and 5 Urgent Cares, while also advising 3 installing clients

• Solved code issues by debugging Caché and Visual Basic code

• Designed, developed, and peer reviewed coding projects keeping in mind system performance and coding

best practices

• Proofread and copyedited client facing documentation

• Created and contributed to wiki pages to disseminate knowledge

• Worked collaboratively with R&D, Implementation Services, Writers, and other Technical Services Engineers to steer Epic products in new and relevant directions by anticipating client needs

• Attended client go lives and provided at the shoulder support to end users as well as real time issue

resolution on the back end

• Carried the after hours pager and responded to urgent customer calls at all times of the day and night

Technical Services Engineer – Inpatient Application June 2004 – August 2007

• Served as the primary support person for one of the first four Epic clients in their deployment of

Computerized Physician Order Entry

• Supported clients’ use of both Clinical Documentation and Orders modules

• Wrote custom code for unique customer workflows

• Scheduled shifts for the after hours pager for a team of 32

• Planned internal training classes on a 4 month rotation, created training materials, and taught skills workshops to fellow employees

• Mentored new team members

University of Wisconsin – Madison Madison, Wisconsin 2001-2004

Website Designer – Geography Library February – May 2004

• Reorganized website content based on user testing while creating and implementing a new navigation scheme

• Added new content and services as requested by the head librarian

• Build website templates and cascading style sheets (CSS)

Special Project Assistant – Memorial Library Special Collections January – May 2004

• Selected works for an exhibition on the topic of “Layers of Knowledge”

• Wrote exhibition literature and redesigned the website exhibit

Student Librarian, Reference – Business Library June 2003 – May 2004

• Aided undergraduate and graduate students, as well as faculty, with difficult searches of the online catalog and planned and executed multifaceted searches of online business databases

• Supervised the circulation desk as needed and assisted the library director with research

Computer Laboratory Assistant – SLIS September 2002 – May 2003

• Supported laboratory users with their projects

• Designed and taught software workshops (ex. MS Excel and MS Photoshop)

• Installed software and downloaded virus protection on all computers

Project Assistant – Institute for Research on Poverty September 2001 – May 2003

• Researched child support and custody issues relevant to grant supported studies

• Programmed and revised SAS and SPSS programs

• Compiled and interpreted survey results

• Composed newsletters delivering pertinent results to survey participants

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