ERIKA KIRK

Phone: (***) *** – ****

E-mail: abn4d5@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS:

Ms. Kirk is an IT professional with experience in web content management, web design, and web application testing experience. She has a background in education and graphic design, and she currently holds two bachelor degrees. Ms. Kirk is able to leverage her previous career experience in the educational field within her current role in providing customers with the necessary training and assisting with applications via Federal Transit Administration’s helpdesk. She has career experience with requirements gathering, analysis, business process development, Quality Control (QC) Testing, Quality Assurance (QA), User Acceptance (UA) Testing, test case & use case creation, development & maintenance of technical documentation, development and maintenance of help systems and customer service as well.

Ms. Kirk is experienced in the Software Engineering Institute’s (SEI) Capability Maturity Model Integration (CMMI) Level 3 processes. She is a current member of the Quality Procedures Group for CMMI-related process improvement at ActioNet and contributes to the company’s continuous process improvement efforts.

Ms. Kirk is currently a Web Content Manager for the Department of Transportation’s Federal Transit Administration. She is currently a back-up Technical Lead, continuing her professional development through team based training/on-the-job training and exploring vendor based training offerings.

TECHNICAL KNOWLEDGE:

Operating Systems:

Windows, MAC OSX

Web Content Tools:

SharePoint Designer 2007, OpenText CMS

Web Analytic Tools:

AWStats, WebTrends, Google Analytics

Graphic Design Tools:

Adobe Creative Suite (CS4)

Help System Tools:

RoboHelp X5

Testing Tools:

HP Quality Center

Other:

MS Visual SourceSafe, MS Office 2007, Microsoft Visual Studio, Remedy, GovDelivery,HTML

WORK EXPERIENCE:

ActioNet, Inc., 9/2012 – Present

Web Content Manager: Manage web content for the Department of Transportation’s Federal Transit Administration’s Hybrid contract's internal website (FTAnet) and public facing website (http://www.fta.dot.gov). Proficient in SharePoint Designer 2007 and OpenText CMS 10.1. Provide training and support to FTA personnel in SharePoint Designer 2007 and OpenText CMS 10.1.

• Maintain web postings as directed by FTA.

• Send out GovDelivery e-mail blast notices as needed.

• Participate in website redesign processes.

• Insure that all web media is 508 compliant.

• Utilize Adobe Photoshop to create graphics and mockups.

• Created website icons for FTA Public Website redesign.

• Develop logos/website mockups for United We Ride website

• Responsible for capturing website statistics using Google Analytics, AWStats and WebTrends on a weekly basis.

• Manage FTA Helpdesk for all FTA applications via Remedy.

ActioNet, Inc., 10/2010 – 9/2012

Quality Control Specialist: Provide quality control support to the Department of Transportation’s Federal Transit Administration’s Hybrid contract. Responsible for creating Requirements Traceability Matrices (RTMs), preparing test plans, test cases, and use cases. Perform Quality Control (QC) testing activities for application releases: perform testing, document issues, coordinate correction of issues, and track all issues to closure. Participate in User Acceptance (UA) testing activities with the application end users to ensure all requirements have been met satisfactorily: explain testing process, demonstrate how to perform testing, collect feedback, document issues, coordinate correction of issues, and track all issues to closure. Develop Help Systems, Quick Reference Guides, and other training materials for end users. Provide training to end users.

• Participate in full lifecycle of web application projects while adhering to company and customer policies and procedures.

• Participate in Contingency Plan Testing.

• Coordinate testing activities with the Quality Control Lead: creation of RTMs, test cases, and use cases for all applications to ensure all business process requirements and functionality are appropriately tested; seek to identify and correct any issues as early as possible.

• Perform manual QC Testing for all applications.

• Track all issues found during testing to completion; ensure relevant documentation is updated.

• Facilitate timely correction of all issues and defects with the development team.

• Create UA Test Plan; guide the customer in responsibilities in verifying requirements are met.

• Train customers in UA Testing activities and provide reporting mechanisms; serve as central Point of Contact for all customer questions and concerns during UA Testing.

• Develop training materials and Help systems as needed.

• Design and facilitate application training sessions for the customer as needed.

Configuration Manager: Provide Configuration Management (CM) support to the Department of Transportation’s Federal Transit Administration’s Hybrid contract. Responsible for identifying, controlling, and maintaining the integrity of software deliverables and documentation as they evolve through he software development lifecycle. Responsibilities also include data management, which incorporates the principles, processes, and systems for sharing, and management of data at FTA as it relates to the application releases.

• Participate in the full lifecycle of web application projects while adhering to company and customer policies and procedures.

• Data management of all configuration items, central repository file structure and contents, and non-configuration items.

• Control application versioning, application promotion within change management tools, publishing of application customer deliverables, and publishing of application code, databases, and other components.

Center for Environmental Health and Justice (CHEJ), 04/2010 – 09/2010

Graphics and Communications Intern

• Developed web graphics for website development projects.

• Participated in GUI design efforts for website redesign efforts.

• Provided branding expertise for multiple campaigns.

• Provided photographer services.

• Has collective works utilized by CNN News.

EDUCATION:

B.F.A., Graphic Design, George Mason School of Art, December 2010

B.S., Art Education, Radford University May 2007

TRAINING:

• 508 Compliancy Training, 12/2012

• HP Quality Center, Learning Tree, 07/2012

• Microsoft Office 2010 Training, New Horizons, 06/2010

HONORS AND PROFESSIONAL MEMBERSHIPS:

• Past Teacher License holder (K-12)

References available upon request

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