**** ***** *** **** 510-***-****

Fremont, CA **539 abn41w@r.postjobfree.com

SENIOR MANAGER IT AND PROGRAM / PROJECT MANAGEMENT

Results-driven professional with 20+ years of experience. Applying people, process, problem solving and technical skills to improve individual, team and organizational performance. My career includes a large breadth of experience in high-tech software, manufacturing, software development and biotechnology. I have engineering expertise with a specialization in bridging business processes and IT. I have led global teams responsible for new product introduction, product application development, application support maintenance; ecommerce infrastructure and end to end application development, SaaS, internal IT software development and implementation, mergers and acquisitions to increase operational effectiveness and efficiencies through IT investment. With over 20 years experience I have found I excel in forming or realigning teams to deliver high quality results for the organization. I am passionate about developing and mentoring individuals. I enjoy designing, developing, and delivering software and technology solutions that bring efficiencies to the company. I’m known as a results-oriented leader with a reputation for successfully inspiring and motivating teams to deliver on IT strategies and adapt to change. I am a direct and effective communicator focused on building strong partnering relationships and making informed fact based decisions. I also have a strong fiscal competency in managing and reducing operational and project spend.

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Specialties:

Strategic planning and technology roadmaps, Project & Program Management, Business & IT team leadership, Operational Effectiveness & Efficiency, Mergers & Acquisitions, Developing teams in a global distributed environment, Vendor & Contract Management, IT Governance & Compliance, Critical Thinking & Problem Solving, Communication & presentation skills

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Technology & Industry profile:

Software: SAP (Quote to Cash, Procure to Pay and Plan to Make), CRM (Contact Center, Email/Chat, Marketing and Knowledge Management), Database (Oracle, Microsoft SQL), eCommerce, J2EE based Enterprise Technology, XML based transaction, Middleware Integration strategy (B2B, BPM, SOA), GRC/SOD compliance, BI (Informatica and QlikView), Oracle PLM, MES solutions (Camstar) and Microsoft Office

Program & Project Management: PMI, Scrum, Waterfall, SDLC, JAD, RAD, RUP, Strategic Planning, PCP (product commercialization process), SOW, RFQ, RFP, Recruiting, Championing and Forecasting

Industry Experience: Hitech, Biotechnology/Healthcare, Banking, Telecom, Industrial chemicals, Heavy metal

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PROFESSIONAL PROFILE

Pacific Biosciences – Menlo Park, CA 2012 –Present

Company developed a novel approach to studying the synthesis and regulation of DNA, RNA and protein. Combining recent advances in nanofabrication, biochemistry, molecular biology, surface chemistry and optics, and created a powerful technology platform called single molecule, real-time, or SMRT®, technology enabling real time analysis.

Sr Manager IT (Enterprise Applications and Program Management)

Overall technical leadership across Pacific Biosciences Information Technology Function and partner with company executives, business management, IT peers, Internal Solution Delivery, Support teams and external vendors to define and manage Enterprise Applications such as ERP, Finance, Supply Chain, PLM, MES, BI, EAI and Middleware. Key Highlights:

• Led SAP All-In-One Implementation and Oracle PLM solution

• Led SAP and PLM integration. Restructure the MDM approach and buy in from key stakeholders

• Led Camstar implementation and integration with SAP

• Managed Offshore Application delivery for all the critical projects

• Established and Managed Offshore Application Management & support for SAP, Camstar and QlikView.

• Led GRC and Segregation of Duties project to bring IT under SOX compliance to establish controls

• Established PMO and SDLC process

• Led Integration of Cloud based enterprise procurement application – SciQuest with SAP

Life Technologies (Formerly Applied BioSystems) Foster City, CA 2008 – 2012

Life Technologies’ systems, consumables and services enable researchers to accelerate scientific exploration, driving to discoveries and developments that make life even better. Life Technologies provides services and products across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st century forensics.

IT Program Manager/Solution Delivery Manager

Overall Technical and Program leadership in New Product Introduction across Life technologies Information Technology Function, collaborating across multiple functions like Product Management, Operations, Marketing, Supply Chain, ERP, eCommerce, CRM and Manufacturing. Led highly visible critical programs and worked as key IT Solution Delivery Manager. Over all management of critical customer (Internal as well external) escalations. Key Highlights:

IT Program Lead for multiple NPI product launches (two key NPI product launches – OpenArray platform and CastPCR assays leading to more than 10 million sales upon commercialization)

IT Program Lead for Web Convergence project for consolidation of Invitrogen and Applied Biosystems.

IT Program Lead for consolidation of legacy manufacturing execution systems(MES) to Camstar application and established an end to process (ordering to manufacturing) for new assay introduction process.

IT Program lead to integrate and stream line dual ERP (SAP & JD Edwards) process for MTO(Make-to-Order) and MTS(Make-to-Stock) products.

IT Program Lead for M&A for IT Infrastructure, ERP and supply chain adhering to the GMP(Good Manufacturing Practice) and validation guidelines

Led SAP Internal/Offshore team and managed global support within SLA guideline

Kana Software, Menlo Park, CA 2000 – 2008

KANA customer experience management software connects customers and service agents to information and one another to deliver a good service experience on any service channel

Product Manager and Product Evangelist

Conceptualization and development of Product Requirement for new releases for Kana Marketing/Campaign product and managing the enhancements from existing install base. Product champion for new customer introductions and sales deals. Key Responsibilities:

Assist, support and coordinate within the team to develop software products.

Design and develop product design for customers

Collect gather requirements, customer needs and incorporate them into product features

Manage the lifecycle of a product from concept to finish or obsolescence.

Manage projects involving cross-functional coordination to provide integrated products, services and solutions.

Manager- Center of Excellence

Managed and led the center of excellence team which bridges between Customer Support, Engineering and Product Management. Primary responsibility of reproducing key customer issues which can be functional or performance related, perform root cause analysis, brain storm solutions and following phased gate approach to incorporate the solution in the product.

Customer Support Manager

Managed customer care team supporting complete Kana suite of products - Kana Response (Email Solution), Kana Connect (OutBound Communication solution), Kana ResponseLive (Chat, CoBrowse and proactive chat solution) and Kana IQ (Knowledge Base) across various industries like Telco, Banking, High Tech, Finance and Retail. Developed and managed offshore support team and established Sun Model for 24x7 support

Sr. QA Engineer

Representing QA organization and key player in complete end to end Black Box, White Box as well as Automated testing of Kana IQ- Knowledge Management product

Sr. Customer Support Engineer

Representing Customer Care organization and responsible for leading customer support for Kana Email and Kana Marketing products.

eTouch Systems(Consulting) : 1999 –2000

Sr. Consultant

Project Managed internal sales compensation application for Sun Microsystems. Responsible for requirements to roll out of the application and then later migrated to Oracle ERP

Project Managed Warehouse management system (MOVE) implementation at Webvan. Webvan was the early adopter of B2C eCommerce.

Bharat Forge Ltd, India 1995 - 1998 Bharat Forge Ltd., Indian multinational & the flagship company of the Kalyani Group is a global forging conglomerate. It is the largest exporter of auto components from India and leading chassis component manufacturer in the world.

Area Manager

Managed Sales and projects for Eastern Region with 10 sales people. The region included Bangladesh and other neighboring countries. The dollar sales turn over was over 75 million USD.

Led SAP implementation comprising of global roll outs. Primary stake holder for Quote to Cash functionality.

Foseco India Ltd, India 1988 –1994

Multi-national company engaged in manufacturing consumables for metallurgical industry.

Area Sales Manager

Managed Sales and projects for Eastern Region including Bangladesh, Nepal, Bhutan with 8 sales people. The dollar sales turn over was 30 million USD.

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EDUCATION & CERTIFICATIONS

Master’s Degree in Engineering 1988

Indian Institute of Science Bangalore, India

Bachelor’s Degree in Engineering 1986

University of Roorkee (now known as Indian Institute of Technology) Roorkee, India

Project Management Professional Certification (PMI/PMP) 2007

Certified Scrum Master (CSM- Scrum Alliance) 2013

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