Post Job Free

Resume

Sign in

Customer Service Manager

Location:
New York, NY, 10036
Salary:
75000
Posted:
January 25, 2013

Contact this candidate

Resume:

ROBERT ANTWI

** **** ******* ******* *****, #**L ( Bronx, New York 10468

Telephone: 347-***-**** ( Email:

abn3r1@r.postjobfree.com/abn3r1@r.postjobfree.com

ACCOUNTANT ( FINANCIAL / BANKING SPECIALIST

Accountant with extensive financial experience and a proven ability to

streamline processes and improve operations. Identify opportunities to

eliminate unnecessary expenses and improve workflow, designing and

implementing strategies that deliver measurable results. Coach and mentor

junior-level employees, providing training and support. Use exceptional

interpersonal and communications skills to build consensus and align

activities with corporate goals. Ensure data integrity. Generate accurate

reports.

Accounting ( Bookkeeping ( Bank Operations ( Budgets ( Teamwork (

Regulatory Compliance

Tax Preparation ( Continuous Process Improvement ( Quality Improvement (

Customer Service

Staff Training ( Communications ( Accounting Software ( Productivity (

Financial Reporting

PROFESSIONAL EXPERIENCE

MTA - NEW YORK TRANSIT MUSEUM, New York, New York ( 2010 - MAY 2012

Leading cultural institution operated by New York's Metropolitan

Transportation Authority, which serves approximately 11M passengers daily.

Accounting / Finance Aide (Internship): Created revenue and credit card

sales reports on a weekly and monthly basis. Managed purchase orders in

conjunction with colleagues, preparing, updating and maintaining purchase

orders and processing request for payments to facilitate timely

reimbursement. Used Fund EZ software to reconcile monthly bank statements

for financial accounts.

Key Accomplishments:

. Made significant contributions to improving business revenue by

approximately 85%, designing and implementing new processes to increase

efficiency and streamline operations.

. Expedited payment processing for numerous suppliers, debtors and

interpreters.

. Consistently exceeded standards for accuracy and timeliness.

COOKIES ON MELROSE, Bronx, New York ( 2008-2009

Department store specializing in children's apparel with approximately 7

locations.

Receiving Manager: Managed merchandise receipts for store, placing

inventory into appropriate categories and forwarding to various departments

for display. Spearheaded special projects. Trained new staff. Built

positive relationships with customers. Continuously improved and

streamlined procedures. Assisted with check-out.

Key Accomplishments:

. Designed and implemented more effective inventory replenishment practices

to increase sales and ensure availability of stock.

. Instructed new employees on effective practices and positive customer

service, improving store image and garnering repeat business.

. Increased productivity by identifying ways to streamline workflow and

improve efficiency.

[Continued next page]

ROBERT ANTWI ( Page 2 ( abn3r1@r.postjobfree.com

CHURCH OF CHRIST MISSION CLINIC, Kumasi, Ghana ( 2006-2008

Charitable health services organization with approximately 50 staff.

Accountant: Managed core accounting and business administration functions,

including financial recordkeeping, report generation (monthly, quarterly

and yearly) and sales data. Ensured compliance with regulatory guidelines

and internal / external policies. Directed staff, aligning activities with

organizational goals. Led cost-cutting and waste-reduction initiatives.

Key Accomplishments:

. Improved revenue 80% over prior year by identifying opportunities to

eliminate waste and streamline operations, leading staff efforts to

increase efficiency.

. Successfully managed data integrity, established system to document

transactions and ensured compliance with all applicable regulations and

policies in financial management practices.

METRO HEALTH DIRECTORATE, Kumasi, Ghana ( 2003-2006

Government organization that administers metropolitan health services.

Accountant: Managed bank reconciliation statements on a monthly basis,

preparing documentation. Liaised with banks. Managed special accounts,

processing payments for healthcare providers and food vendors. Oversaw

cashbook entries. Directed special projects.

Key Accomplishments:

. Played a key role in increasing TB awareness (84% increase) and reducing

impact of disease by approximately 80%.

. Received recognition by executives for high quality of work, ensuring

data integrity and accuracy.

CAREER NOTE: Also served as Staff Accountant at the University of Education

in Ghana, managing library revenues and handling salary issues in

conjunction with main office, and as an Accounting Intern at Suntreso

Government Hospital during summer breaks while completing studies.

EDUCATION & PROFESSIONAL TRAINING

Master of Science in Accounting & Financial Management

DeVry University, Keller Graduate School of Management, New York, New York

- June 2012

Bachelor of Science in Accounting

University of Education at Winneba, Winneba, Ghana

H&R Block Tax Preparation Course

TECHNOLOGY SKILLS

Microsoft Office Suite ( Fund EZ

ROBERT ANTWI

20 West Mosholu Parkway South, #23L ( Bronx, New York 10468

Telephone: 347-***-**** ( Email: abn3r1@r.postjobfree.com

Dear Hiring Manager:

With a history of successfully managing all aspects of accounting for

public and privately operated organizations, I am now seeking an

opportunity to join your team. Having streamlined operations and

established best practices to ensure data integrity, I am certain I will

become a key asset to your group.

My ability to work with diverse teams to eliminate unnecessary expenses and

improve operations can provide a competitive advantage to your

organization. My career highlights include:

. Analyzing operations and identifying opportunities to increase revenue,

cut costs, eliminate waste and optimize internal procedures.

. Consistently exceeding standards for accuracy, using focus and attention

to detail to ensure data integrity and delivering reports on time and

according to internal and external specifications.

. Working cooperatively with cross-functional groups, using excellent

communications skills and collaborative leadership style to build

consensus and create highly functional teams.

Although this letter and the enclosed resume serve as an introduction to my

skills and qualifications, I would welcome the opportunity to discuss the

accounting expertise I offer in greater detail.

Please feel free to contact me to schedule an interview. Thank you for your

time and consideration. I look forward to hearing from you soon.

Sincerely,

Robert Antwi



Contact this candidate