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Customer Service Manager

Location:
Bellflower, CA
Posted:
February 13, 2016

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Resume:

SUMMARY OF QUALIFICATIONS:

. Supervise community teen center

. Manage employees during sixteen hour shifts

. Excellent Customer Service skills

. Develop new procedures for more efficient job performance

. Capable of multitasking projects

. Maintain excellent organizational skills

. Facilitate cash transactions

. Extensive experience in cashier transactions

EMPLOYMENT HISTORY:

May, 2011 - September, 2011

Summer Night Light Program Wilmington, CA

Community Outreach Specialist

. Oversee safety and gang reduction programs on site

. Intervene when trouble take place among patrons

. Work with families that are at risk and need assistance

. Supervise all children and youth squad workers

. Handle daily tasks in a professional and orderly manner

. Work under stressful environment and multitask situations

. Highly knowledgeable on everyday happenings within community

September, 2007 - May, 2011

Wilmington Teen Center Wilmington, CA

Project Director

. Supervise children ages 6-24 years old

. Tutor children in various academic subjects

. Process personnel files for each child

. Facilitate and supervise field trips

. In charge of handling schedules as well as transportation for teen

boxing competitions

. Mentor each child according to their probation and court ordered

community service

. Guide children to respect authority

. Provide seasonal jobs for teens within the center

. Handle all telephone calls to the center

. Responsible for opening and closing of teen center on a daily basis

. Provide food baskets for needy families

. Coordinate fundraising on as needed basis

. Handle all administrative work for the teen center

. Liaison between pupils and volunteer centers throughout South Bay and

San Pedro

February, 1998 - Present

Pacific Maritime Association Long Beach, CA

On Call Casual Worker

. Process paperwork verifying each number placed on each container

. Drive utility trucks (UTR)

. Handle removing and attaching cones on containers which are loaded on

and off the ships

. Shovel cement and asphalt

April, 1990 - Present

Harbor Development Wilmington, CA

Community Center

On Call Security Guard

. Examine doors, windows, and gates to determine that they are secure

. Inform and warn violators of rule infractions, such as loitering,

smoking, or carrying forbidden articles

. Attentive to all irregularities such as fire hazards, security doors

left unlocked

. Inspect alarms during fire outbreak and apprehend unauthorized persons

. Patrol assigned areas on foot

. Resolve customer complaints

. Adhere to and implement specific security instructions and procedures

March, 2003 - January, 2007

Home Depot Center Carson, CA

Lead Cashier

. Balanced cash for all cashiers on a daily basis at the beginning of

their shift

. Closed out each cashiers drawer on a daily basis at the end of their

shift

. Handled inventory of all paper items

. Facilitated the cleanliness of each station as well as the storage

room

. Delegated responsibilities to employees according to their ability

. Mentored each cashier in proper customer service

. In charge of cash drops

. Estimated daily cash need and order cash for all transactions

. Problem solved all ATM and credit card transactions

September, 1999 - November, 2002

Chevron Gas Station Harbor City, CA

Manager

. Handled inventory for goods as well as services

. Managed ending cash transactions of cashiers at end of shift

. Opened and closed the store on a daily basis

. Processed food orders for the caf

. Handled merchant transactions

. Responsible for estimating daily cash need

. Delegated work as needed

. In charge of reviewing all security tapes during business hours

EDUCATION:

Acquired Casual Card from Pacific Maritime Association after finishing

classes in handling semi tractor, lashing,

clerk cognitive and general safety

Received California Guard Card after finishing training for Security Guard

Certificate of Training in Weapons of Mass Destruction

Certificate of Training in Los Angeles

Certificate of Powers to Arrest

Holder of Transportation Worker Identification Credential Card

Banning High School

AWARDS:

Volunteer of the Year from City of Wilmington, 2008



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