Customer Service Accounts Receivable

Charlotte A. Willis

** ******* ***** ******, ** *1203 318-***-**** *****************@*****.***

Skills

Accounts Receivable

Payroll

Microsoft Word

Microsoft Excel

Collections

Professional Experience

Twin City Glass

Front Office Clerk 04/2000 – Present

Provide customer service for all aspects of the business

Handle multi-line phone system

Manage all invoicing to obtain timely payments from customers

Call on collections to reduce bad debt

Accounts Receivable

Conduct light payroll

Conduct daily reports for management to review

Type contract folders and notate them in proper areas

Organize job bid quotes and communicate them to customers

Sears Parts and Service

Parts Clerk/Cashier 09/1996 – 08/1999

Processed orders for parts/materials and shipped to customers

Made service orders for repairs as needed

Called sources to assist customers as needed

Handled returns on parts no longer needed or ordered in error

Handled orders for merchandise or services requested via email and shipped out the same day

Verified shipping dates on all orders as needed for accuracy

Worked merchandise

Researched parts as needed

Assisted with setting up of displays

Processed payments on various customer’s accounts

Maintained inventory

Generated backorder reports

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