Project Manager Customer Service

JAMES T. MAHER

**** * ******* 714-***-**** 949-***-****

ANAHEIM, CA 92806 **********@*******.***

OBJECTIVE

Dedicated, action-oriented and results focused professional

offering successful experience in IT industry with last 10+ years

focused on management in projects and programs. Providing to Lead

- Guide teams of software developers, analyzing and impacting

tactical assessments in schedule and budget verses resources,

planning and orchestrating the development of multi-tiered

systems through precise requirements, conceiving and supporting

design and reviews through the complete software development

lifecycle. Manage and optimize projects: information technology

systems and architecture, enhancing applications, systems

controls, database management systems, advanced Quality Assurance

methods, and Graphic User Interface design. Skilled in strategic

technology planning and implementation, systems development

analysis and innovative problem solving, providing a better ROI.

INFORMATION TECHNOLOGY EXPERIENCE

Rocketware Development Sept 2011 - Present

Development Architect, Manager Self-Employed

. Android / iPhone apps - application design and development.

. User Market Research & define requirements, draft documentation,

architect, design, & schedule.

. Analyze to envision inventive, innovative business optimization tools.

Develop apps per client requirements. Evaluate and compute business

utilities & solutions.

. Manage team objectives, design prototype, plot milestones / achieve

goals, QA, enhance business methods.

Transworld Systems Inc. Jan 2010 - Mar 2011

Account Solutions Executive

. Web Based solutions for accounting and profit recovery.

. Client relations, vendors, calculate & analyze client needs and usage.

Monitor acct. activity.

. Client Sales Executive. Develop system for client requirements.

Analyze and compute business solutions.

. Manage stratagem within team, plan milestones and achieve goals,

assess business methods.

ellustrious Technology Solutions May 2003 - Sept 2006

Senior Solutions Architect: Management Information Systems:

. Guide development for Systems Configuration and Optimization.

. Research & define requirements, draft documentation, architect,

budget, & schedule multifaceted, multiphase Database, Internet/E-

Commerce and Windows Applications.

. Analyze and provide integrative, innovative business solutions with

the concepts to maximize the organization's goals in anticipation of

increases in technology and the total mission.

. Plan critical success factors, manage crucial strategies, evaluate

information requirements, prioritize & schedule goals, assess business

methods, budget and process multi-tiered system development.

Confident Consulting Feb. 2001 - May 2003

Development Manager, Solutions Programmer: Information Technology:

. Manage business development resources for Technical and Web Systems

vision and enrichment.

. Gather requirements, draft proposals, design S/W, calculate cost

analysis & schedule for metric driven enhancements.

. Create software solutions in Database, Web site, eProcess, eCommerce,

and business optimization applications.

. Employ systematic approaches to structured methodology of analytic

applications.

. Prepare and administer crucial strategies, aspects for achievements

and goal management, assess informative necessities, prioritize course

& objectives, assess business processes, then budget, schedule and

process elaborate systems development towards robust business

objectives.

Mintaka Technology Group Nov. 1999 - Jan. 2001

Project Lead Senior Programmer - Advisor to VP: Information Technology:

. Direct and Mentor large team of Technical Developers to design

structured methodology application.

. Define requirements, develop proposals, architect, budget, & schedule

multifaceted, multiphase application.

. Employ systematic approaches to structured methodology of analysis.

. Design & coordinate object and class structure architecture for

relational strategies to optimize application response and user

accessibility.

. Develop interactive Web based user interface hyperlink software and

package application for Web distribution.

. Interview, source and apply task resource evaluating to expedite

efficient responsibilities.

J T Maher Consulting

Aurora Life Assurance Co. May 1999 - Oct. 1999

Project Manager, Senior Programmer-Advisor: Data Information Services:

. Manage staff build & incorporate Data Warehouse structure application.

. Plan milestones, control tactics, evaluate information requirements,

schedule goals, assess business methods, and process the database

system development.

. Integrate new financial inventory application software package to

facilitate data extracts from the legacy mainframe platform for the

Data-Warehouse architecture.

. Implement structured methodology procedures and application interfaces

for complex interactive reporting mechanism interface.

. Analyze business responsibilities, budget resources and optimize

schedules to devise efficient productivity system.

Indy Mac, Inc. / LoanWorks.com Nov. 1998 - May 1999

Senior Programmer-Consultant: Information Technology:

. Manage evolution of CHAMP Mortgage Funding, Account Management

Application.

. Assess information requirements, appraise business methods, and

process the database system development for a sensitive accounting and

loan structure application.

. Accrue data structures from stored procedures within the database

architecture interacting with application and structured methodology

procedures.

. Balance information strategies and end user product to expedite

optimization of data structuring from the database structure.

Riverside County Financial Management Mar. 1998 - Oct. 1998

Project Director, Senior Programmer - Information Technology:

. Direct adaptation of RIFMIS Financial Accounting Package. Legacy

conversion.

. Evaluate requirements, plan and manage strategies, review business

financial processes, and develop the system for a government sensitive

accounting and tax structure application.

. Design, develop, and program structured methodology algorithms.

. Accumulate data structures from a multi platform data-warehouse to

develop application to network with database architecture.

. Design structured and ad hoc reporting systems online for immediate

resultant information systems distributed MAPI Exchange disbursement.

. Direct staff on assimilation of legacy system; documentation and

training on the new system.

Electronic Data Systems Corp. Oct. 1997 - Mar. 1998

Coordinator, Senior Programmer - Information Systems:

. Develop, and structure application programming interactive database

network on Web Site GUI and implement structured methodology for

stored-procedures on relational database.

. Coordinate structured database modeling. Complete report processing

within an Internet tiered programming environment.

. Configure algorithms and database architecture for application

interface and enhancements.

. Establish test and evaluation procedures.

P.I.A. Merchandising Co. Feb. 1997 - Sept. 1997

Project Manager, Senior Programmer:

. Supervise development staff. Schedule, design, and structure

application for interactive database network and cooperative

environment.

. Forecast department needs and oversee business implementation.

. Coordinate data analysis and structured database modeling to complete

report processing, implementing structured methodology stored-

procedures, algorithms and database architecture enhancements.

. Integrate data across multiple software platforms.

. Interview and review proposals from Vendors and System Integrators and

Consultants for hardware and network standardization.

Nestles Corporation Sept. 1995 - Jan. 1997

Senior Lead Developer: Project Leader, System Coordinator:

. Develop, style and interface interactive database for inventory

control, distribution and reports.

. Devise user application with controls to analyze, correlate and

orchestrate data.

. Drive database structure and architecture with GUI application for

optimization and end-user utilization.

. Interface and modulate stored-procedures with front-end, feeding

reports.

Mattel Corporation Sept. 1995 - Nov. 1995

Primary Developer: Primary Developer: - Consultant (interim)

. Design architecture and structure of database interface information

system. Manipulate database using Access tools.

. Implement reporting architecture on multi-tiered database structure.

Augment data relationships and internal keys to optimize data

retrieval.

Private Consulting Feb. 1993 - Aug. 1995

Senior Programmer:

. PC Systems Configuration and Optimization, GUI and Windows

Applications Programming, Networks and Systems Interface.

Dassault Systemes of America; Norman Kreiger Int'l; PacifiCare; TransAct

Software; Beckman Medical Instrmnt

OTHER RELATED EXPERIENCE

LA Co Sheriff Dept. May 1994 - Present

Posse Volunteer

Equestrian Patrol, Civic Duties, Community Service, Search & Rescue,

Emergency / Disaster Response.

Costco Retail Warehouse Oct 2012 - Jan 2013

Associate - Retail Warehousing

Retail Warehouse Associate, Assist Cashier, Customer Service,

Merchandising.

Preparation, Bakery, Produce, Deli, Stocking Merchandise, Lot Attendant -

Seasonal.

Houdini Inc. Nov 2012 - Dec 2013

Gift Consultant

Call Center Advisor, Customer Service, Telecommunications Service

Consulting, Online Merchandise Distribution Processing. Multi-National

Services.

United States Post Office Aug 2007 - Dec 2009

Common Carrier: Postal Delivery (Part Time) LA Co:

Deliver US mail and parcel post, various locations and routes.

Delivery, Clerical and other Duties as required.

National Association of the Self Employed Sept 2006 - Nov 2007

Consultant, Sr. Business Development Executive: Exclusive Outside Sales:

Develop Systems and Sales, Leads, Business Plans for Self Employed

Businesses.

Create Health & Life Insurance Systems. Business ventures and projects.

EDUCATION

BACHELOR of SCIENCE: Management Information Systems Azusa Pacific

University: 1999

College of Computer Science, College of Engineering, Elect Engr

University of Washington

CAREER SUMMARY

Supervise teams of software developers, analyzing and impacting tactical

assessments in schedule and budget verses resources, planning and

orchestrating the development of multi-tiered systems through precise

requirements, conceiving and supporting design and reviews. Competent

senior experience in computer systems design, complete software development

lifecycle. Manage and organize projects: information technology systems and

architecture, developing optimized applications, systems controls, database

management systems, advanced Quality Assurance methods, and end-user

enhanced Graphic User Interface design. Analyzing structured businesses

requirements with improved methodology in data and software development to

configure for the future of technology. Responsible for architecture of

system enhancements to benefit customer utilization with speed & ease of

usage. Skilled in strategic technology planning and implementation,

systems development analysis and innovative problem solving.

QUALIFICATIONS

P.C. Systems, Windows Applications, Systems Configurations, Systems

Optimization, Security Systems, Programming in Visual Basic, C/C++, HTML,

Java, .Net, COBOL, PASCAL, FORTRAN, JCL, Assembler, etc. DataBase Mgmt,

Data Warehouse, Data Security, Stored Procedures in SQLserver, Oracle,

Sybase, Crystal Reports, Silverlight, VisualStudio, WinAPI, Access,

Powerbuildr, dBASE, Paradox, SQL, ODBC, DDE, OLE, WISE-PD, DBMS, Analytical

Calculation in Lotus, Excel, QuattroPro, SAS, ISPF, IDGA, NC, APT, etc.

Systems Management of PC workstations and networks, RISC6000, AIX, MVS,VM,

HP3000 MPE, DEC VAX/VMS, IBM5080, ADAGE4370, CGX2033, IBM3084, CDC6600,

IBM360-370, PDP-11, Wang, etc. Job code in DOS, JCL, OS2, TSO, CLIST,

IMS/VAX/SX, VSAM, OS/VS2/MVS, etc. Familiar with LAN/WAN networks, UNIX

and Novell; and TCP/IP .

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