Sales Customer Service
Resume:
KEVIN STAFFORD
Brooklyn, N.Y. 11208
***************@*****.***
SUMMARY
Motivated and organized team player, with experience in retail and
technical sales and support. Excellent written and oral communication
skills, with the ability to successfully solicit funding for non-profits
through grant-writing. Works well under pressure, while exhibiting
flexibility and multitasking skills. Organized and prepared for new
challenges. Proficient in Microsoft Office (Word, Excel, PowerPoint and
Outlook) and internet.
RECENT EXPERIENCE
D.F. King & Co, Inc Brooklyn, NY
2011 - 2012
Call Center Representative
. Trained on campaigns: MFS, DOW, P & G, Banco Santander, NPGP, Morgan
Stanley, Dreyfus
Tony's New York Productions New York, NY
2010 - 2011
Sales Associate
. Greeted and directed visitors to the Empire State Building's
Observatory Decks
. Sold viewing guides (souvenirs, maps and/or audio tours) to visitors,
enhancing the viewer's experience
. Assisted Empire State Building personnel in maintaining security
guidelines
Manhattan Fire and Safety New York, NY
2005
Account Executive
. Generated sales of fire extinguishers to business and residential
customers based on needs
. Produced and monitored follow-up appointments to refill or replace
fire extinguishers to existing customers
Premier Ford Brooklyn, NY
2003-2005
Business Development Coordinator/Customer Service Representative
. Answered customer inquiries regarding vehicle interests and maintained
contact with customer after sale to ensure effective follow-up
. Assisted Business Development Manager in closing sales
. Generated daily, weekly, and monthly sales reports for the Business
Development Manager
Best Buy Stores, Inc. Brooklyn, NY
2002-2003
Home Theatre Sales Associate
. Advised customers in making audio/video Home Theater selections by
building customer confidence; offering suggestions and opinions
. Kept clientele informed by notifying them of preferred customer sales
and future merchandise of potential interest
Katherine Gibbs College New York, NY
2001-2002
Admissions Representative
. Provided individual and group career counseling to potential students,
alumni and undergraduates
. Conducted outreach activities to local employer and marketed programs
to students through classroom visits, club visits and other
recruitment activities
Boys & Girls Clubs of Newark Newark, NJ 2000-
2001
Education Director
. Supervised and evaluated 12 person staff
. Acted as a central communication and information source for issues
related to academic programs, policies and procedures
. Maintained ties with cultural and non-profits agencies to facilitate
partnerships
. Conducted various external activities, ranging from external grant
applications to donor cultivation activities
EDUCATION
Syracuse University
B.S. in Business Administration, Accounting Concentration; Minor in Early
Childhood Education
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