GAIL E. NORMAN

*** ********* *****

Auburndale, FL 33823

Cell 386-***-****

___________________________________________________________________________

CAREER OBJECTIVE

To obtain an administrator/management position within a stable organization that will benefit from

my managerial skills, licensure, work experience, work ethic, and education.

QUALIFICATIONS Strong organization skills and attention to detail

Ability to plan, develop and implement programs, policies,

and procedures, etc. necessary for providing quality care and

maintaining a sound business operation

High sense of urgency and strong leadership skills

Conscientious work ethic

Excellent communication, leadership, and mentoring abilities

EDUCATION

2004 Florida Nursing Home Administrator License

2004 Florida Risk Management Institute – Licensed Health Care Risk Manager

2003 - 2004 FMU, B.S. Healthcare Administration - Summa Cum Laude

President and Dean’s List of Students

1989 - 1991 Broward Community College

Fort Lauderdale, FL

WORK EXPERIENCE

4/12 Island Health & Rehab, Meritt Island, FL

Interim NHA

10/10 – 12/10 Consulate Health Care of West Altamonte, 1099 West Town Parkway,

Altamonte Springs, FL.

Interim Nursing Home Administrator/Risk Manager: Administrator for 120

beds skilled nursing facility increasing financial net income on monthly

basis through increasing therapy RUG rates and closely monitoring facility

expenses. Focus on admissions through developing and implementing

effective marking plans and attend various health fairs, meetings with case

managers at hospitals, ALF communities, and other SNF’s increasing long

term care placement. Ensuring quality assurance compliance policies are

in place, increasing employee morale, closely monitoring and increasing

customer satisfaction, increasing parts A & B revenue, monitoring and

maintain favorable workers compensation results. Implementing physical

facility enhancements, both inside facility and outside. Assisting with the

facilitation of hospital admissions and discharge planning, maintaining

grievance/abuse reports and staffing requirements.

6/10 – 9/10 Consulate Health Care of West Palm Beach, 1626 Davis Road, West Palm

Beach, FL

Interim Nursing Home Administrator/Risk Manager: Administrator for 120

beds skilled nursing facility increasing financial net income on monthly

basis through increasing therapy RUG rates and closely monitoring facility

expenses. Focus on admissions through developing and implementing

effective marking plans and attend various health fairs, meetings with case

managers at hospitals, ALF communities, and other SNF’s increasing long

term care placement. Ensuring quality assurance compliance policies are

in place, increasing employee morale, closely monitoring and increasing

customer satisfaction, increasing parts A & B revenue, monitoring and

maintain favorable workers compensation results. Implementing physical

facility enhancements, both inside facility and outside. Assisting with the

facilitation of hospital admissions and discharge planning, maintaining

grievance/abuse reports and staffing requirements.

12/09 – 3/10 Consulate Health Care of Port Charlotte, 18480 Cochrane Blvd, Port

Charlotte, FL.

Interim Nursing Home Administrator/Risk Manager: Administrator for 120

beds skilled nursing facility increasing financial net income on monthly

basis through increasing therapy RUG rates and closely monitoring facility

expenses. Focus on admissions through developing and implementing

effective marking plans and attend various health fairs, meetings with case

managers at hospitals, ALF communities, and other SNF’s increasing long

term care placement. Ensuring quality assurance compliance policies are

in place, increasing employee morale, closely monitoring and increasing

customer satisfaction, increasing parts A & B revenue, monitoring and

maintain favorable workers compensation results. Implementing physical

facility enhancements, both inside facility and outside. Assisting with the

facilitation of hospital admissions and discharge planning, maintaining

grievance/abuse reports and staffing requirements.

3/07 – 9/08 Community Care Center, 2202 W. Oak Avenue, Plant City, FL

Nursing Home Administrator: Administrator for 120 beds skilled

nursing facility increasing financial net income on monthly basis through

increasing therapy RUG rates and closely monitoring

facility expenses. Work very closely with admissions coordinator through

developing and implementing effective marking plans and attend various

health fairs, luncheons for other health care providers, and hosting an

annual Alzheimer’s Educational Forum. Ensure quality assurance

compliance policies are in place, increased employee morale, increased

customer satisfaction, increased parts A & B revenue, monitor and maintain

favorable workers compensation results. Implemented physical facility

enhancements receiving excellent results.

9/2005 – 3/07 Oakwood Gardens of Deland, 451 S. Amelia Ave., Deland, FL

Nursing Home Administrator: Administrator for 122 beds skilled

nursing facility increasing short term Medicare rehabilitation. Implemented

weekly and monthly quality assurance compliance programs, facilitated

hospital admissions and discharge planning, maintained grievance/abuse

reports and staffing requirements. Increased census through contract with

local orthopedic surgeon, utilizing enhanced therapy services, developing

stable relationships with case managers throughout Volusia County

hospitals and rehab centers, and developing marketing plan with

admissions coordinator. Reduced turnover, increased employee morale,

increased customer satisfaction, increased parts A & B revenue, closely

monitored and reduced workers’ compensation claims, and achieved

favorable annual survey results.

.

3/2005 – 7/2005 The Forum at Deer Creek, 3001 Country Club Blvd., Deerfield

Beach, FL

Interim Nursing Home Administrator/Risk Manager: Served as interim

administrator and risk manager for 60 bed sub-acute unit,

specializing in short term Medicare rehabilitation. Implemented

weekly and monthly quality assurance compliance program,

facilitated all hospital admissions and discharge planning,

maintained grievance/abuse reports and staffing requirements.

4/2004 – 12/2004 Valencia Hills Health & Rehabilitation Center, 1350 Sleepy Hill

Rd., Lakeland, FL

Assistant Administrator: Assisted the administrator in all areas of

responsibility throughout the departments, coordinated the risk

management protocols, and assisted in a successful anti-union

campaign.

1998 - 2002 Carolyn Candies, Inc. 2691 Avenue G., N.W., Winter Haven, FL

Owner/Operator: Owned and operated at all levels a gourmet

candy manufacturing facility that catered to various citrus related

shops throughout the S.E. United States, theme parks, and online

customers.

References: are available upon request

Contact this candidate