Amit Agarwal, B.E (CS)

Senior Consultant

Amit is working as a Senior Consultant in Oracle CGBU’s Consulting Group and has 5+ years of total IT

experience. He has been working on Oracle AIA from past 2.6 years and has very good understanding of

Oracle Fusion Middleware and AIA’s integration with other components of the Oracle Communications

Stack (CRM, OSM & BRM). He has extensive international exposure on the installation, implementation

and customization of AIA 2.4 Communication PIPS (O2B and AABC) on SOA 10g, third party payment

and notification systems integration for one of the biggest telecom service provider in Middle East. He has

also worked on customized middleware integrations with HP’s MNP Gateway, POS and KIOSK systems.

He has hands on expertise in coding, implementation, integration and support phases of software

development for custom middleware systems. Amit has good exposure in QA and SIT during Oracle AIA

product implementations and customizations.

Professional Experience

Tech Mahindra Pvt. Oracle AIA consultant: Saudi Telecom Company is one of the

Ltd largest telecommunication service providers in Middle East that

Service provider: provides both Postpaid and Prepaid services to all its wireless

Saudi Telecom customers. STC provides various services such as Voice, SMS,

Company MMS, Data and SIP to customers in Middle East regions. Amit was

Assignment selected as a member for the implementation and solution integration

Location: Bahrain, team. There he was involved in implementation and customization of

EMEA AIA 2.4 PIPS on SOA 10g in different phases of SDLC:

Assignment:

PIPS and MLR 1. He was involved in designing the business flows and

implementation procedures. Once the design was over the existing out-of-

Assignment box web-services were modified and many new web-service

Duration: interfaces were created and deployed to cater to disparate

1 Year 8 months. business requirements.

2. He had worked on integrating a third party payment system

(Roamware) with other components of the Oracle

Communications Stack to have a business flow of accepting

payments & adjustments from various channels and updating

its status in BRM.

3. He had also worked on integrating a third party notification

system that uses SMS/USSD channels for customer initiated

provisioning of VAS services. Using this integration he had

developed a framework that would notify the customers via

SMS and E-mail on the statuses of their order completion.

4. He was involved in integrations of many other third party

systems such as Web Portal; Point-Of-Sales & KIOSK that

were facilitated with Data extraction and modification from

various back end systems.

Tech Mahindra Pvt. Oracle AIA consultant: Saudi Telecom Company launched their

Limited product and services in March 2011 in the region and wanted to

Service provider: expand its customer base by entering into small and medium

Saudi Telecom business segment and allowing customers to port into their network

Company without changing their number. Amit was selected as the design lead

Assignment for this implementation and managed a development team that was

Location: Bahrain, responsible for delivering the solutions for these business

EMEA requirements. He along with his team successfully delivered the

Assignment: solution following all the phases of SDLC.

Mobile Number

Portability & SMB

implementation

Assignment

Duration:

6 months.

Accenture Services Analyst Programmer: AT&T is largest telecom service provider that

Pvt. Limited provides various Wire line, Wireless and U-verse services to more

Service provider: than 2.5 million customers in 22 states of the USA. Prior to the

AT & T merger of AT&T and Bellsouth in 2007, there were different IT

Assignment systems for 13 states (Pacific Zone) and 9 states (Eastern Zone) that

Location: Bangalore, needed a single suite of applications to be implemented throughout

IN US. Amit was part of the team that had implemented the Single Sign

Assignment: On using Java and Web Services Technologies. This single sign on

Single Sign On and portal had various modules that were enhanced by Amit and his

EBPP

team:

Assignment

Duration:

1. Customer Profile Management: This module allowed the

3 years 4 months.

customers to create, modify and delete their user profile and

preferences (E-bill, Auto-Pay etc.). Amit’s involvement in this

module was to create multi threaded web services that can

move the data of all it existing customers to one single back

end using batch processes.

2. EBPP – Electronic Bill Payment and Presentation: This

module allowed the customers to view their current and

historical bills, download their bills and schedule payments

from their user profile. Amit was mostly involved in the E-

Payments flows where he had enhanced the Payment

Interfaces to accept ACH, Debit and Credit Card Payments

using SOAP/HTTPS web services with various payment

gateways. He had also suggested to the business and

implemented Future Dated payments and Split Payments for

customers having bad credit history for which the client

awarded him in the category of Business Excellence.

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Skills Summary

Sales Order Orchestration Fault Management

Oracle

Service Request Orchestration Payments & Adjustments.

Communications

Product Lifecycle Management SMS and Email notifications

A pplication

Mobile Number Portability

I n tegration

Small and Medium Business SMS/USSD Provisioning

A rchitectu re

Customer Creation

AIA PIPS – Order to Bill and POS and K IOSK integration

Agent Assisted Billing Care

Fusion Technologies (BPEL, PL/SQL

Skill Set

ESB, XML, XSL, WSDL, XSD,

XPATH)

JAVA Technologies (Core Java,

J2EE, Struts, EJB and WEB

Services)

Linux and Unix

Shell Scripting

Installation of AIA on SOA 10g SIT testing

Engagement

PIPS Development and QA Testing for PIPS

E xpe rience

C reation/Customization of I mplementation.

B usiness Processes.

Other Accomplishments

Education BE in Computer Science from M.V. JAYARAMAN College of Engineering a

part of VTU, Karnataka, India

Certifications & Oracle/Sun Certified Java Programmer (1.5)

Trainings MIT Certified Java Developer

Trained on Oracle Fusion Middleware and SOA 11g

Languages English, High Proficiency

Hindi, High Proficiency

Oriya, High Proficiency

Eligible to work in India.

Work Eligibility

Had a work permit of Bahrain for 2 years.

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