Customer Service Representative

David L Harmon

**** ********** **** ***** **, Maple Heights, Ohio 44137

Phone: 216-***-**** *************@*****.***

Objective

Driver with some over-the-road experience is seeking a truck driving opportunity. I am willing to be trained on how to be a successful driver with prospective company.

Professional Experience

US XPRESS, Chattanooga, Tennessee 43701

10/12/2012-PRESENT

Dedicate Driver

Pick up of merchandise from distribution center and deliver to Dollar Generals throughout Ohio, Pennsylvania, and New York, Perform 63 point check of truck prior to dispatch.

Unloading of merchandise and loading of empties for return to distribution center.

Asset Management Recoveries (AMO), North Olmsted, Ohio 44070

08/24/2010 to 11/19/2010

Section Manager

Promotion from Customer Service Representative 08/24/2009 to 08/07/2010

Responsible for loan deletions, dealing with escalated consumer services calls, monitoring calls, running volume call reports, agent reports, and abandonment reports, training and motivating team members, scheduling, payroll as well as problem and conflict resolution.

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Budget Rent a Car Cleveland Ohio 11/1995-9/2002

Assistant Lead Service Agent

Detailing, servicing and preparing of rental vehicles for out-of town and local customers.

Provided courtesy rides to and from airport for VIP’s of company, volunteered to help in disbursement and vehicle movement department, and volunteered to help tracking vehicle identification numbers, titles, security, and inspection of new vehicles.

Education

Cuyahoga Community College

Truck Driving Academy (A and B CDL) 2012

Remington College

Bachelors in Operations Management, (BS) 2006

Remington College

Associate Degree in Information Technology, (AS) 2002

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