Customer Service Computer

PAUL H. TATE

** ******* **** ( Baltimore, MD ****9 ( *********@*****.*** ( (443) 244-

2665

LinkedIn: http://www.linkedin.com/pub/paul-tate/54/a77/253

PROFESSIONAL EXPERIENCE SUMMARY

. In-depth knowledge of schematics, wire diagram and interpretation

of technical drawings

. Experience diagnosing, troubleshooting and resolving issues with

hardware, installations and upgrades.

. Ability to identify, replace and explain the proper usage of

electronic equipment and computer systems

. Skilled in installation, operation, repair and maintenance of

electronic systems and equipment

. Strong interpersonal communications and team development skills

. Customer Service oriented with a strong work ethics committed to

goal achievement

. Possess excellent verbal and written communication skills;

Detailed oriented

EXPERIENCE

Adjunct Computer Instructor

Fortis Institute, Baltimore, MD

September 2012 to Present

Provide quality delivery of assigned courses in computer support and

administration using the appropriate methods, including teaching, tutoring,

and lecturing. Provide a variety of simulated computer troubles in a

laboratory setting for students to gain real world troubleshooting

resolution skills.

Senior Electronics and Computer Instructor

TESST College of Technology, Towson, MD

April 1994 to July 2012

Served as a viable role model for students who are preparing for success in

a career and to maintain a supportive and interactive classroom environment

at all times teaching all disciplines of electronics and computer

servicing. Provide a variety of simulated computer and electronic troubles

in a laboratory setting for students to gain real world troubleshooting

resolution skills. Maintained student records, advised students about

attendance and grades, tutor students in a variety of subjects. Assist in

the development of new programs of study, student retention, and student re-

entry programs.

Electronics Instructor

National Education Center - Temple School, Baltimore, MD

June 1989 to April 1994

Provide quality delivery of assigned courses in digital electronics using

the appropriate methods, including teaching, tutoring, and lecturing.

Provide a variety of simulated electronic troubles in a laboratory setting

for students to gain real world troubleshooting resolution skills.

Evaluated and assisted in the resolution of student issues and problems,

and ensure to take appropriate action to the satisfaction of the student

and in compliance with the policies, procedures and legal requirements of

the company and/or regulatory agencies.

Electronics Instructor

Computer Tech Institute, Baltimore, MD

October 1987 to July 1989

Provide quality delivery of assigned courses using the appropriate methods,

including teaching, tutoring, and lecturing major topic in digital

electronics. Provide a variety of simulated electronic troubles in a

laboratory setting for students to gain real world troubleshooting

resolution skills. Maintained student records, advised students about

attendance and grades, tutor students in a variety of subjects.

Electronics Technician

Rexnord, Inc, Baltimore, MD

June 1985 to December 1988

Troubleshooting to the component level all customer service based equipment

such as personal computers, environmental controlled devices, satellite

receivers' equipment, electronic exercise devices, and numerous

microprocessor based government equipment.

EDUCATION

Information Systems and Technology - Currently Attending

Computer Technology; Diploma

Kaplan University

Arundel Institute of Technology

Computer and Electronics Technology; Diploma

Electronics Technology

Control Data Institute

Baltimore City Community College

CERTIFICATIONS

Certified C-TECH Fiber Optics Trainer, # 21-07-F-0603-01

CompTIA A+ Certification, #C39DTT3963

Certified C-TECH Copper Based Trainer, # 21-07-C-0603-01

FCC Radio and Telephone License

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