Sales Management

NAZRE ILJAZI

**** ***** ***** ***** ( TAMPA, FL 33635

Phone: 813-***-****

******@*****.***

CAREER OVERVIEW

Energetic professional seeking career position as an Executive Director for

a progressive company that will utilize my experience in senior living, to

assist in maximizing revenue and census development/community awareness,

quality of resident care and taking your communities to the next level, to

stay ahead of the competition.

. CORE COMPETENCIES

' Exemplary Executive ' Outstanding experience in ' Ability to lead the

Management, communication managing budgets and marketing efforts related

and leadership skills other financial to census growth

obligations

' Superior planning, decision ' In-depth knowledge of ' Ability to stay calm and

making and strategizing OSHA regulations and handle complex and hostile

abilities safety procedures situations tactfully

' Knowledge of basic medical ' Familiarity with laws and ' Patient, considerate and

care, nursing and first aid regulations regarding the respectful towards the

operation of an assisted members

living facility

PROFESSIONAL EXPERIENCE

Magnolia Gardens, Pinellas Park, FL, Jan 2012 - June 2012

Business Manager

Emeritus Senior Living, Dunedin, July 2010 - Sept 2011

Executive Director

Served as Executive Director for one of the largest Healthcare Service

Industries in the nation. Oversaw the day-to-day operations of senior

independent living community, while maintaining compliance and community

regulations. Responsible for approving all leasing contracts, property

bids, curb appeal and hiring contractors. Duties also included effectively

working with out of state property owners, ensured resident satisfaction,

provided long term relationships with residents and business in the

community. Responsible for hiring and supervision of employees, including

hiring of department head supervisors. Ensured adequate staffing while

ensuring stability and quality service, implemented procedure and services

to enhance resident independence and resident satisfaction. Duties also

included overseeing sales and marketing performance, while developing and

implementing an annual business plan that achieved company financial goals

and maintained a high occupancy through planned marketing strategy.

Possessed a very strong focus on business development attracting new

residents to the property and ability to build referral source, conduct

tours if sales staff was unavailable, actively networked in the community

to enhance awareness of the property. Displayed great compassion and care

for the residents and enjoyed interacting with them and their families.

Ensured adherence to census, master calendar, maintenance calendar,

facility budgets and resident medical records.

Key Achievements:

> Year over year growth in EBITDARM was 29% over budget

> Year to date operating costs 7.1% under budget

> Year to date labor under budget by 2%

> Year to date overtime was right at 2%

Emeritus Senior Living, FL, July 2009 - July 2010

Assistant Executive Director

Provided high-level administrative support to Executive and Regional

Directors of the Assisted Living Facility. Responsible for staff

supervision, marketing, food services, facility services, regulatory

compliance, resident records and resident health care. Developed

relationships and implemented appropriate company procedures in order to

facilitate the successful day-to-day operations of community. Provided

facility direction and guidance to ensure that the needs and requests of

the residents were being addressed. Monitored the monthly financial

position of the facility and reported current status. Provided leadership

for each resident meeting, documented summarization priorities for each

meeting. Planned and set goals for the facility and conferred with other

departments and organizations to provide resident care and increase

occupancy. Assessed and monitored residents and community needs,

identified opportunities for improving service delivery methods for

residents programs. Attended and participated in industry colloquium,

stayed abreast of new trends and innovations in field of assisted living

management, memory care and aging.

Key Achievements:

> Achieved the value creation objectives driving occupancy

> Successfully reduced expenses, added revenue

> Promoted Sales Culture environment

> Met all annually targets in revenue growth 10% annum

Emeritus Senior Living, Clearwater/Dunedin, FL, 2005 - 2009

Summerville Senior Living, Clearwater, FL 2002 - 2005 (ALF sold to

Emeritus)

Park Place of Clearwater, Clearwater, FL 1996-2002 (ALF sold to

Summerville)

Business Office Director

Directed day-to-day office operations, while providing fundamental support

to the Executive Director and company management team. Responsible for

managing and effectively ensuring core functional areas within the business

office operated at maximum efficiency. Oversaw the management and

supervision of interviewing potential candidates, hiring, training,

coaching, counseling, performance reviews, scheduling and termination.

Scheduled team members to align with budgeting guidelines and ensured

sufficient staffing levels were in place for adequate coverage. Managed

payroll processing and ensured accordance with state and federal wage labor

laws. Resolved payroll discrepancies with team member management, ensured

issues related to overtime, sick and leave of absence were accurately

recorded in compliance with federal and state guidelines, maintained strong

relationships with Finance Department and ADP representatives to ensure

payroll was processed accurately and timely. Managed all accounting and

bookkeeping responsibilities and ensured that all resident account

information were accurate and input correctly. Maintained accurate and up

to date resident business files, and ensured contracts and invoices

matched. Responsible for paying vendors and training and managing team

members to complete this function.

Key Achievements:

> Year over year had an A/R balance below 2% of revenue

> Year over Year low employee turnover rate

> No Employee Lag Time Reporting for W/C

> Highest collections for Bad Debt

> Stellar Labor productivity 29% of revenue ratio

EDUCATION

Saint Clair College, BA in Accounting

Certified Assisted Living Administrator, State of Florida

Certifications in Project Management, Accounting, Operations Management,

Human Recourses

AWARDS

> Stellar Labor Productivity, Summerville at Clearwater 2006

> Most Improved A/R Performance, Summerville at Clearwater 2006

> Award of Excellence, Summerville at Clearwater 4th Quarter 2006

SKILLS

> Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Adobe

Suite; E-Site; Kronos Payroll

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