Customer Service Quality

Tonya Washington **** E. Wintergreen Rd # **** Desoto,

Texas 75115

*********@*****.*** Home 972-***-****

Qualification Highlights

. Provided receptionist and office support services to maintain

quality customer service and timely response to requests.

. Developed trust, rapport, and strong working relations with HIV/AIDS

clients and staff.

. Maintained database by identifying resources /referrals to assist

client's needs.

. Ensured quality service by frequently monitoring, intakes, case

loads and other services.

. Enthusiastically represented the company by professionally greeting

visitors.

Employment History

Q & A Health Services, Desoto, TX

2011 to 2012

Community Care Coordinator

A Sister's Gift, Dallas, TX

2010 to 2010

Case Coordinator

Sears/ Claim Center, Dallas, TX

1992 to 2008

Sr. Processing Specialist

Education

University of North Texas, Denton, TX

2008

B.S., Human Service,/Gerontology

Cedar Valley Community College, Lancaster, Tx

2001

A.A., Liberal Science

Volunteer

Desoto Nursing / Rehabilitation, City of Dallas Grandparents Raising

Grandchildren

Skills

. Policy Issues for Medicare/Medicaid/Long Term Care

. Community Organization

. Customer Relations

. Counseling Education, and Support Services

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