Customer Service Sales
Resume:
Alyse J. Gensinger
Dover, NJ -7801
*******@*****.***
Highlights of Qualifications
Customer Service Expertise
. Twenty-eight successful years of sales experience in both the retail
market and in business to business sales
. Consistently met a sales goal of $100,000 per month of supply revenue,
frequently surpassing this goal by 25%
. Provided outstanding customer service and daily maintenance of over
500 accounts including Pace University, Johnson and Johnson,
International Paper, Major Account Hospitals, Prudential Insurance,
Better Homes and Gardens, Morgan Stanley and Bank of Tokyo.
. Professionally and effectively handled over 70 inbound and outbound
telephone calls daily
Inventory and Procurement
. Analyzed customers' needs and procured appropriate items from vendors
successfully meeting customers' needs and ensuring repeat business
. Assisted customer in estimating their needs for all consumable office
products and developed/sold service contracts
. Four years of experience conducted inventory in a retail setting
Supervisory Experience
. Supervised a staff of 20 supply executives in the consumable office
product market
. Reviewed, approved, and verified maintenance contracts renewals
developed by staff
. Trained new supply executives with regard to company policies and
procedures
. Assisted in training in Oracle, Microsoft, PowerPoint, Excel,
Internet, and Lotus
. Designed sales strategies and implemented advertisement for print and
multimedia distribution
Education
Clifton High School Clifton, NJ
Ricoh University, Continuing Employee Education
Professional Experience
Ricoh, Inc., Fairfield, NJ, Senior Supply Executive, 1989-2012
Buyers Factory Outlet, Clifton, NJ, Sales Associate, 1986-1989
Bamburgers Home Food Services, Clifton, NJ, Telemarketer, 1984-1986
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