+91-823******* ●

A tul V.Salunke

a abn1m6@r.postjobfree.com

Meera Society, E1 Shalimar Chowk,

Daund, Pune – 413801, Maharashtra

OBJECTIVE

To manage laundry operations of a reputed hotel, and help it provide reliable and consistent

customer services, to ensure utmost guest satisfaction with revenue maximization.

GENERAL SKILLS

Able to perform job functions with attention to detail, speed and accuracy.

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Ability to prioritize, organize and follow-up.

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Clear thinker, remaining calm and resolving problems using good judgment.

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Good ability to follow directions thoroughly, understand a guest’s service needs.

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Proven ability to work cohesively with co-workers as part of a team.

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Ability to maintain confidentiality of guest information and pertinent hotel data.

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Superb oral and written communication skills.

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TECHNICAL SKILLS

• Strong knowledge of laundry operations.

• Strong knowledge of Dry-cleaning Machine.

• Good knowledge of Laundry chemicals.

• Good knowledge of proper laundry chemical handling.

• Ability to satisfactorily communicate in English with guests, management and co-

workers to their understanding.

• Ability to train and develop the Laundry departments.

• Worked on Prolific, opera and micros

PROFESSIONAL EXPERIENCE

An experienced professional with 2 and half years of experience in laundry operations, spanning

across renowned hotels, I have been part of two pre-opening teams as well and have helped in

developing laundry layout plans and operating procedures. Competencies include satisfactory

customer service and comprehensive knowledge of various chemicals and equipment used in

daily laundry operations.

LAUNDRY OPERATION

• Big Sky Resort, Montana, USA (June2008 – October 2008)

• Ista Hotel, Pune (21st June 2010 – 9th August 2011) As a Team Member(pre-opening)

• Ista Hotel, Hyderabad (10th August 2011 – 14th March2012) As a Team Coordinator

• Ista Hotel, Ahmedabad (15th March – Till Date) As a Team Leader(pre-opening)

Roles and Responsibilities

• To supervise daily operations of the laundry

Ensure guest laundry is delivered on time

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Recommend appropriate cleaning agents and techniques for soiled linen and laundry

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given by guests

Guide laundry workers for handling daily laundry requests and special requests

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Make sure that the soiled linen is washed, ironed and stacked appropriately

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Responsible for ensuring that working stock is always in hand

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Train new employees for operating various equipment used in the laundry

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To coordinate with Housekeeping Manager for planning for special events

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Ensure maintenance cycle is followed as per specifications

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Handle guest complaints during the shift

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Ensure that the laundry is functioning optimally with utmost efficiency

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Allocate duties and responsibilities to employees on shift

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Coordinate with Laundry Manager or Housekeeping Manager for performance appraisal

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of employees

Assist in preparation of training plans and modules for new employees

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ACEDEMIC QUALIFICATION

Dr.D.Y.PATIL IHMCT, PUNE, MAHARASHTRA 2006-2010

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Laundry Leadership Development Programme, Ista Hotel, Hyderabad, March 2012

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COMPUTER SKILLS

Experienced with MS Office, Excel, PowerPoint and Outlook

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Micros,opera and prolific

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REFERANCE

• Mr.Hemraj Sen

Assistant Housekeeper

Ista Hotel Pune

915-***-****

Contact this candidate