Manager Quality Control

Deborah A. Allen

**** *. ****** ******

Bensalem, PA 19020

Home 215-***-****

Cell 215-***-****

***************@*****.***

Summary: Diverse and deep background in office management procedures and

processes. Excellent computer skills, proficient in both Microsoft and

internet applications. Experienced assistant, supporting CEO and Board

level executives. Highly organized and comfortable working in unstructured

environments while excelling at recruiting, establishing efficient

infrastructure, developing policies/procedures, and tackling new

responsibilities and challenges.

Employment Experience

Xylos Corporation, Langhorne, PA June

2002 - May 2012

Executive Assistant to the President and CEO/Office Manager

Executive Assistant to the President and CEO, vice presidents of business

development and R&D, and the Board of Directors for this start-up

biomedical company. Corporation liquidated after venture capital funding

was eliminated. Specific responsibilities and accomplishments included:

. Provided administrative support to the President and CEO, corporate vice

presidents, and the Board of Directors including scheduling travel,

administering calendars, processing time and expense reports, and

developing presentations and corporate communications.

. Coordinated quarterly Board meetings, developed presentations (e.g. Board

book) and assisted with cash flow forecasting.

. Maintained corporate records, established the company's virtual data room

for due diligence by investors and strategic partners, and provided cash

flow forecasting and management.

. Assumed broader office manager responsibilities including human

resources, information technology, customer service, and general

accounting functions.

. Implemented and maintained all information technology and

telecommunications applications including the company server, website,

internet monitoring, cloud data backup, anti-virus protection, and phone

systems.

. Created core policy handbooks and implemented procedures with respect to

human resource policies, record retention policies, and OSHA compliance

and implemented and managed the company benefits, 401(k), and flexible

spending plans.

. Processed core accounting entries including accounts payable, accounts

receivable, general ledger postings, and month end closing.

. Coordinated special projects including company meetings and events,

quality initiatives, and various "lunch and learn" sessions.

Kenexa Technologies, Lawrenceville, PA July 2000 -

November 2001

Administrative Assistant / Quality Control Specialist

Performed administrative and quality control support duties for this

provider of recruiting, human capital management, technology and consulting

services to businesses across a variety of industries. Specific

responsibilities and accomplishments included:

. Liaised with corporate headquarters for all aspects of Human Resources

functions including new employee documentation and processing.

Administered health and life insurance, 401K and any employee benefits,

question and inquiries.

. Performed accounts payable duties such as vendor purchase orders using

the company's Oracle system. Managed vendor relationships with the

company.

. Responsible for all aspects of Kenexa's quality control process from

reviewing scripts and production documents to testing software

applications for accuracy and functionality

. Managed all phases of office support, including, office reception,

routing of phone calls, set up and participated in conference calls.

Handle all mail, shipping and overnight deliveries. Maintain and order

office supplies, administer employee timesheets, plan company gatherings

and team meetings

. Helped promote a team atmosphere by assisting fellow employees and

management when and where needed to get projects out on time.

Winifred Donahue's Answering Service, Princeton NJ 1984 -

May 2000

Operations Manager

Managed daily operations for this 24/7 answering service servicing medical

accounts, attorneys, property management companies, funeral homes,

contractors, fuel oil companies, HVAC companies and limousine companies.

Specific responsibilities and accomplishments included:

( Promoted from part time Operator to Shift Supervisor, to Operations

Manager

( Managed all facets of the service's daily operations including

training, scheduling, and supervising employees, account setup and

maintenance, and troubleshooting

. Developed office wide training program and manual for a newly

installed computerized phone system; trained new and existing

employees on system

( Required strong customer relation and service skills

Princeton Plastic Surgery Association, Princeton, NJ

1992 - 1996

Office Administrator

Office administrator for this cosmetic and reconstructive surgery practice.

Specific responsibilities included:

. Managed the office daily and weekly schedules including patient

appointments, surgery, physical therapy, medical procedures, and

office meetings

( Performed billing and AR duties and obtained strong knowledge of

medical insurance reimbursement policies and coding

( Significant interaction with patients, physicians, and sales

representatives

Princeton Fuel Oil Co., Princeton, NJ - Credit Manager 1991 -

1992

( Evaluated new customers' credit capabilities and determined credit

limits using TRW Credit Services

( Identified delinquent accounts, referrals to collection agencies, and

write-offs

Education

LaSalle University, Philadelphia, PA 1986 -

1989

Select Course work - Basic Accounting, Financial Accounting, Financial

Management, and Marketing

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