TIFFANY R. KENDRICK

***** ********* ****** . ****** ******, CA. 92555

Cellular: 909-***-**** . Alternate: 951-***-****

SUMMARY: I have an extensive background working in the areas of Customer

Services and Mortgage Loan Servicing. I possess strong computer,

organizational, verbal and written communication skills. I am a motivator

detail oriented, and I have excellent people and leadership qualities.

EXPERIENCE:

Promontory Risk Review LLC

Orange, California

November 2012-January 2013

Complaint Review Analyst

. Conducted a forensic audit for The Office of the Comptroller of the

Currency (OCC) by reviewing lender complaint and loan files for

missing documentation in a clear, concise and respectful manner.

. Reviewed lender provided customer complaint, mortgage loan

documentation and decisions for accuracy and completeness.

. Validated lender computations of borrower's indebtedness, financial

condition and refunds/remediation.

. Reviewed and analyzed complaint and loan data as required by the scope

of the review, which may include verification of data against multiple

sets of guidelines and following Federal, State, and agency mortgage

compliance regulations.

. Validated system generated exceptions using system provided guidance

to determine compliance.

. Entered data in proprietary case management system and compared with

the lender's system of record.

. Drafted loan-level comments in accordance with client policy and

procedure.

Springboard

Riverside, California

October 2012-November 2012

Foreclosure Prevention Counselor

. Conduct counseling sessions via telephone with mortgagors regarding

foreclosure prevention options.

. Obtain the borrower's intentions/goals with their property.

. Perform borrower financial analysis to determine affordability and

ability to pay.

. Explain various retention options under the Making Home Affordable

Program.

. Answer inbound telephone calls.

. Provide community resources and referrals to mortgagors to assist with

specific barriers they may be facing.

. If applicable, offer debt management and credit counseling services to

customers.

National Creditors Connection Incorporated

Lake Forest, California

March 2009-December 2009

Loss Mitigation Specialist II

. Worked with Servicers, investors, borrowers, vendors, brokers,

attorneys and negotiators to prevent foreclosures and minimize credit

losses.

. Performed Skip Tracing procedures to locate borrower's whereabouts and

current contact information.

. Initiated outbound calls and received inbound calls for loans 0-150+

days delinquent.

. Obtained borrower's reason for default, financial and expense

information to provide to their Lender to be evaluated for a possible

workout solution to prevent foreclosure.

. Connected the customer with their Lender to discuss possible payment

options to address and prevent further delinquency.

Citi Residential Lending/Safeguard Properties

Rancho Cucamonga, California

July 2007-September 2008

Loss Draft Specialist

. Answered telephone calls from homeowners calling to inquire about how

their loss draft will be processed.

. Processed checks between $10,000 and $100,000+.

. Maintained and monitor a pending of approximately 200+ residential

property accounts/case files.

. Requested, collected and reviewed various documentation and affidavits

of losses requiring the opening of a loss draft account.

. Reviewed and understand detailed estimates/proposals.

. Ordered timely inspections and understand the results of inspection

reports to make a decision on when to order a "draw" (payment to

homeowner for repairs) and how much to order.

. Accessed lender's system databases to confirm the status of loans,

file notes and documentation in the lender's database and hard files.

New Century Mortgage Corporation

Santa Ana, California

October 2005-June 2007

Foreclosure Specialist II

. Tracked and concluded residential 1st and 2nd mortgage foreclosure

actions.

. Adhered to state specific foreclosure timelines.

. Communicated with foreclosing attorneys, including providing attorneys

with all documents and information necessary to complete the

foreclosure process.

. Tracked and assisted attorneys and title companies with outstanding

title issues to ensure that the property's title is clear prior to or

after the foreclosure sale.

. Prepared and submitted bidding instructions and bid amounts for the

foreclosure sales.

. Ordered property preservation inspections and requested necessary work

to be completed as recommended per inspection bid.

Ameriquest Mortgage Company

Orange, California

July 2004-October 2005

Quality Assurance Call Monitor

. Monitored calls inbound or outbound conducted by Default Management

Specialists in the Home Retention Group.

. Created necessary forms on Excel and Word for the Department and

scored the calls per department guidelines.

. Identified blatant infractions of policies and procedures and notify

management immediately.

. Provided recommendations to Supervisors of their subordinate's

performance on the telephone.

July 2002-July 2004

Home Retention Specialist II

. Discussed alternatives to foreclosure with borrowers based on the

procedures of advising mortgagors how to avoid or cure delinquencies.

. Prepared appropriate workout plans and updated loan database as

applicable.

. Performed special loan servicing functions to ensure compliance with

Ameriquest Mortgage and investors while trying to meet borrower needs.

. Performed Skip Tracing procedures to locate borrower's whereabouts and

current contact information.

. Trained and developed staff to ensure quality customer service.

. Initiated outbound calls and received inbound calls for loans 91-150

days delinquent.

Tiffany Kendrick

909-***-****

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TECHNICAL SKILLS:

SalesForce, WebDirect, FRS, ImageVu, Fidelity Services, National Field

Services, Director, Concerto Auto-Dialer System, ReSolve, MSP/Alltel and

CPI Computer Systems, LenStar, Vision, ApplicationXtender, Intranet,

Internet, Accurint (Lexis Nexis)(Microsoft Applications (Word, Excel,

Access and Windows), Safeco Loss Draft Web, Safeguard Properties Inspection

database and office equipment.

EDUCATION:

Bachelors of Science in Business Management- University of Phoenix San

Bernardino, California

References available upon request

Tiffany Kendrick

909-***-****

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