Customer Service Project Manager

BRIAN HARRISON

*************@*****.***

**** ******* ***., *********, ** 21239

910-***-****/ 443-***-****/ 410-***-****/443-***-****

OBJECTIVE

Utilize knowledge acquired to achieve a position as a CATV communication

Technician, ITS Telecom Technician, Control Technician/Wireman

SUMMARY OF QUALIFICATIONS

Experienced customer service representative able to build strong working

relationships with customers and employees. Possess 5 years experience

providing superior customer service and demonstrated sales ability in a

high-volume environment. Capable worker and fast learner with ability to

learn all data entry systems. 8 yrs experienced in CATV/ Telecommunication

lineman, maintenance, and installation technician with certificate of

completion in CATV/ communication cabling technology and fiber optics.

Experienced in cable system map reading, cable construction(aerial and

underground), structured cable systems, and cable subscriber installation.

Experienced certified BICSI/ ITS installer, certified Siemon, Cat 6A, Z-

Max UTP cabling systems installer. Experienced inside, outside plant and

terminations of (Twisted Pair/Copper) for Gov. Special and Intel Opps

Facilities. Proficient in proper testing methods, of UTP, STP Category 3

thru 6 twisted pair. Experienced with Validator, and Fluke 1800, test set.

Proficient in pole climbing using both ladders and gaffs. Experienced

substation access control wireman, Proficient in reading blue prints and

electrical engineered control wiring schematics. Experienced in smart relay

installation HHA,T-60,C-30,F-60,L-90,SEL- 351,SEL-451,B-30 Exceptional

driving skills with 18 yrs possession of Class B CDL. Experienced Home

inspector, and General Contractor.

PROFESSIONAL EXPERIENCE

C.W. Wright/ Sub Station Utility Company Sept. 2011-Current

-Install and Terminate Test switches, Control relays, Control panels, Lock

outs, Gas circuit breakers, Access Control panels, DFR panels, Stuck

breaker panels, Station service AC and DC, Stack switches, Cable tray, and

Amphenol lights.

Open Systems/ American Systems Gov. DOD Contractor Oct.2010-May.2011

-Install and terminate Zone Boxes (CP)

-Install cable pathways and spaces (Cable Tray)

-Inside/outside Plant Installation and terminations

-Termination of Cat 3-6 including wall fields

-Cross connect and termination of 110 and 66 blocks (Kron and Bics)

-Mass communications installation, run, bond, ground, and terminate

backbone, and Horizontal cable

-Build and install equipment racks, ladder racks, and components for

CR,EF,ER,TR

-Test and Label

Plexus Com Group- Baltimore, MD - March, 2010-Oct. 2010

-Install cable pathways and spaces (Cable Tray)

-Install and balance CATV systems

-Inside/outside Plant Installation and terminations

-Termination of Category cable 3-6

-Cross connect and & termination of 110 & 66 block (Bics or Kron)

-Mass communications installation, run, bond, ground, terminate backbone,

and horizontal cable.

-Build and install equipment racks, ladder racks, and components for CR,

EF, ER, TR

-Install Digital Telephone systems, Voice and Data systems, IP phone

systems, intercom and paging systems

-Test and Label

-Run multi and single mode Fiber Optic

Sound and Telephone Systems-Fayetteville, NC (Gov. Contractor for Special

Operations Facilities)

Fort Bragg and Pope Air force Base

Aug. 2008-Jan.2010

-Inside/outside Plant Installation and terminations

-Termination of Category cable 3-6

-Cross connect and & termination of 110 & 66 block (Bics or Kron)

-Mass communications installation, run, bond, ground, terminate backbone,

and horizontal cable.

-Install equipment racks, ladder racks, and components for CR, EF, ER, TR

-Install Digital Telephone systems, Voice and Data systems, IP phone

systems, intercom and paging systems

-Test and Label

-Run multi and single mode Fiber Optic

Enhanced Property Management- Atlanta, GA

Feb.2007- 2008 current Property and Project Manager.

-Manager for 21 rental properties in Atlanta

-Supervise and manage renovation budgets for rental properties.

-Provide home inspections and renovation estimates.

Excel Electrical Technologies- Atlanta, GA Jan.2006- April.2007

Journeyman/2nd yr apprentice

-Run, bond, mount, and install low and high voltage

-Electrical service for commercial and residential service.

-Knowledgeable low and high voltage electrical codes and installation

-Installation of luminaries and receptacles

-Experienced in Electrical panel, Transformer, and Meter base installation

VITEL COMMUNICATIONS - Atlanta, GA Sept.2003- Nov.2005

Communications Technician III (National Contractor for Comcast)

-Install, troubleshoot and maintain single and

multi-dwelling subscriber cable and telephone services.

-Install, Taps, Pedestals, Lock Boxes, Directional Couplings(DC), Line

Extenders

-Experienced in aerial and underground cable construction and cable system

map reading.

-Interact with customers to ensure quality processing and performance on

work orders

-Complete documentation and reports information for work performed as

-Perform quality inspections for team member evaluation of completed work

orders

-Splice active and passive devices, aerial and underground

Run, bond, ground, connect and terminate coaxial cable.

EDUCATION & ACHIEVEMENTS

Fayetteville Technical Community College, Fayetteville, NC

- Completed course in CATV communications at Fayetteville Technical

Community College, which requires a demonstrated knowledge of CATV design

and construction techniques, as well as an understanding of basic

electrical principles and theories.

- Completed course for Fiber Optic 1, which required demonstrated knowledge

of proper preparation, testing, splicing methods, and correct fiber

components for a network design as well as proper use of fiber splicing

tools.

International Electrical Contractors School, Atlanta, GA (Completed 2yrs)

-4 yr electrician school, that requires demonstrated knowledge of

electrical codes, and wiring, for commercial, industrial, and residential

electrical projects.

-NC School of Telecommunications, Sanford NC (BICSI Certification) 2009

-NC School of Telecommunications, Sanford NC (BICSI Certification) 2010

Contact this candidate