Gwen Jonas

***** ****** ******

Tampa Florida ***25

813-***-****

abn12d@r.postjobfree.com

Objective:

I am seeking to obtain a career position with an aggressive global company,

which possesses a vision of growth and opportunity.

Summary:

. Human resource professional over 20 years of experience.

. Benefit planning

. Recruitment - Contact Center, Administrative, Professional, Financial

. Employee relations

. Training

. Human Resource Management

Professional Experience:

KELLY SERVICES, INC.

Senior Partnered Staffing Manager-08/06 to 12/2012

. On Site at Ceridian Corporation

. Sourced, recruited and retained from 100 to 600 call center FTEs

daily, depending on customer's needs

. Spearheaded search for 600 call center employee ramp up

. Employee relations-Managing employee absenteeism, conducting

performance reviews, investigating customer/employee complaints,

counseling and coaching employee, providing career guidance,

conducting exit interviews, making decisions regarding terminations,

managing co-employment issues, addressing benefit issues, developing

and maintaining recognition and retention programs and handling

workplace violence/safety issues.

. Recruiting and Sourcing-Analyzing branch recruiting needs and

developing recruiting strategy by maintaining a relationship with

recruiting sources. Managing recruiting budget and analyzing results.

. Hiring-Screening and assessing candidates, administering evaluations,

conducting interviews, checking references, managing hiring decisions

and conducting temporary employee orientations.

. Training-Determine applicable customer orientation/training needs,

conduct training and enforcing customer policies.

. Business Development-Identifying business opportunities by

participating in community/customer events. Conducting skill alerts

and complying with acceptable customer requirements.

. Unemployment/Workers Compensation Management. Insurance

carrier/treating physician, testifying in unemployment hearings,

managing Return to Work programs.

ADVANTEC

Human Resource Consultant - 5/05 - 5/06

. Frequent contact with managers, clients and employees to provide

guidance information, and to facilitate the resolution of issues.

. Provided guidance and recommendations on diverse and/or complex

issues, and ensures compliance based on accurate interpretation of

federal and state policies and regulations.

. Managed and administered the company unemployment policy.

. Considerable impacted on effective working relationships/partnerships

between staff, management, clients and employees.

. Investigated employee/client complaints.

KFORCE PROFESSIONAL STAFFING

Senior Human Resource Generalist -2001-6/2004

. Managed workers compensation plan/OSHA compliance.

. Conducted research on current HR issues and trends.

. Investigated employee complaints.

. Conducted orientations for new employees weekly.

. Handled employment programs/regulation to unemployment.

. Assist with creating and implementing policies and procedures with

State/Federal laws.

. Assisted with Benefit planning/401k and Medical benefits.

Human Resource Generalist - 1999-2001

. Managed and handled leave of absence policy FMLA, Personal, Sick and

Vacation.

. Conducted guidance and training to management/staff members.

. Developed and Managed the "Bring your daughter to work program"

. Managed workers compensation plan/OSHA compliance.

AVAILABILITY INC.

Area Sales Manager- 1997-1998

. Coordinated all client visits/negotiated fees.

. Provided skill marketing of qualified candidates to clients.

. Recruited and interviewed candidates.

. Conducted all sale calls and visits to clients.

Senior Recruiter - 1996 - 1997

. Maintained and set-up company booths at all job fairs.

. Handled weekly advertisement in the Tampa Tribune and St. Petersburg

Times.

. Conducted all training/seminars for new and current employees.

. Processed employees paperwork including applications, I-9's, W-4's.

. Assisted with weekly payroll process.

. Interviewed candidates for open positions and skilled market them to

clients.

OLSTEN STAFFING SERVICES

Recruiter- 1992- 1995

. Managed the prescreening of all applicants to ensure they met the

required qualifications of posted positions.

. Responsible for processing weekly timesheets and prepared employees'

payroll checks.

. Organized jobs fairs and provided training programs for present

employees and new hires.

. Administered appropriate skill evaluations.

. Recruited in matching client requirements with qualified candidates.

Awards and recognition: Employee Of the Year, Outstanding Customer Service

Award and Partnered Staffing Branch Award.

Technical Skills: Microsoft Windows; Word; Excel; Outlook; Lotus Notes.

Education: Tallahassee Community College 1983-1984; Tanana Valley College

1986-1987

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