Customer Service Sales

Rebecca Rivera 917-***-****

*** *.*.* ***** Apartment 11D, New York New York 10002

OBJECTIVE

A position allowing me to apply my customer services skills.

SKILLS

• Microsoft Word, Excel, and PowerPoint. Type 45 words per minute.

• Customer service, reception, and phones. Conversational Spanish.

• Strong interpersonal skills; work well independently and in teams.

• Thorough knowledge of office equipment, including fax machines and photocopiers.

•

EDUCATION

August 2004 to December 2005, Graduation: December 2005, Associate Degree

Wood Tobe-Coburn School, New York, New York

Major: Fashion Merchandising, Marketing and Management, GPA 3.28

Relevant Courses: Product Development, Visual Merchandising I and II, Fashion Buyer, Concepts of

Management, Business Communications I and II, and Electronic Spreadsheets (Excel)

September 2002 to June 2004, Graduation: June 2004, Diploma

Seward Park High School, New York, New York

Major: General Studies

Highlights: Keyboarding I and II (Microsoft Word), U.S. History, and Art.

EXPERIENCE

September to Present

Remedies Pharmacy 711 Bedford Ave, Brooklyn, New York

Position: Pharmacy Technician

Duties: Receive written prescription or refill requests and verify that information is complete and

accurate. Answer telephones, responding to questions or requests. Price and file prescriptions that have

been filled and assist customers.

September 2009 to August 2012

CVS Pharmacy 325 East 23rd Street, New York, New York

Position: Pharmacy Technician

Duties: Preparing prescriptions, ordering supplies maintaining patient records and billing, and

maintaining inventory. Receive and screen prescription drug orders for completeness and accuracy.

November 2006 to November 2008

Estee Lauder Company Stores (Core Staffing Agencies)

Position: Sales Associate

Duties: Assist customers, handled the mailing process/sales desk phones, and organized inventory and

process cash, credit and other transactions.

August 2005 to October 2005

LaDuca Shoes New York, New York

Position: Intern; High-end theater shoes for man and women

Duties: Organize database, assist customers, handle the mailing process, and help to keep the floor neat

and attractive; and handle sales desk phone.

July 2004 to August 2004

The Door (nonprofit health/education service provider), New York, New York

Position: Assistant Education Supervisor

Duties: Processed form for students, maintained files, handled telephones, greeted clients/visitors, and

performed other tasks as needed. Held similar position at the Door, summer of 2001 and 2003; sponsored

by local youth summer employment program.

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