KIERRA PLANT

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Jacksonville, Florida 32218 E: abn0cm@r.postjobfree.com

PROFESSIONAL PROFILE

To obtain challenging employment that utilizes my education and skills. Demonstrates strong

communication and organizational skills. Ability to work in a team situation with little or no

supervision.

PROFESSIONAL EXPERIENCE

CONVERGYS- JACKSONVILLE, FLORIDA

2012

Inbound Customer Service

• Answer inbound calls.

• Make outbound calls to potential clients in order to sell the company’s broadband service and

computer equipment.

• Perform data entry services for the company in regards to punching in customer information, call

logs and successful sales.

• Conduct needs based selling by using non scripted probing techniques to determine customer

needs and to offer the most appropriate product or service to address their needs.

ALL PEOPLES PHARMACY– JACKSONVILLE, FLORIDA 2010

Pharmacy Technician (Internship)

Assisted with the daily functions of filling customer prescription orders.

Received prescription orders via telephone as well as in person.

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Entered the prescription orders into the computer database.

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Labeled and prepackaged the medications.

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Delivered excellent customer service while assisting customers when they came in to pick

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up prescriptions.

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WELL CARE MEDICAL INSURANCE CO. – JACKSONVILLE, FLORIDA 2007

Office Aide/Clerk

Accurately sorted and routed incoming mail to distribute to appropriate department.

Answered multi line phone system.

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Responsible for labeling, and filing correspondence.

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HOPE INC. – JACKSONVILLE, FLORIDA 2007

Receptionist

Answered multi line phone system while delivering excellent customer service to customers.

Scheduled appointments with various clients.

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Responsible for filing and labeling of tangible documents.

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2006

LANDSTAR JACKSONVILLE, FLORIDA

Clerk

Accurately sorted and routed mail upon delivery to appropriate department.

Answered and directed calls to appropriate department.

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Assisted other departments during low volume situations.

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Responsible for filing and labeling.

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KIERRA PLANT

H: 757.3740/C: 904-***-**** Page 2

FIRST TIMOTHY SUMMER CAMP– JACKSONVILLE, FLORIDA 2005

Camp Counselor

Responsible for monitoring and ensuring the safety of children between the ages of 5yrs 14yrs old.

Assisted Teacher with daily lesson plans, field trips, and extracurricular activities for the

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children.

Helped with serving lunches and snacks.

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Handled other duties as assigned by Camp Counselors/Teachers.

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EDUCATION

Graduated

Zarepheth Christian Academy – Jacksonville, Florida

Everest University Jacksonville, Florida

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