DARRYL E AUSTIN

*** ******* *** ** **** Bay, Fl 321-***-****

OBJECTIVE

To obtain a position where I can use my knowledge and strengths to help others achieve goals as well as myself.

HIGHLIGHTS

Collection Specialist

Communicated with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service or credit contracts.

Determined appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.

Arranged and established repayment schedules, based on customers’ financial situations. Sorted and filed correspondence, and perform miscellaneous clerical duties; answered multi-line telephone system, typed replies correspondence.

Record information about financial status of customers and status of collection efforts.

Receive payments and post amounts paid to customer accounts.

Accomplished quarterly goals by collecting past due invoices, using customer service tactics.

Regional work area, Pennsylvanian, Georgia, Tennessee, Arizona, Minnesota, South Carolina, Alabama and areas of Canada.

Assisted customers in purchase order and tax disputes.

Maintained HIPAA Laws.

Crew Member

Greeted customers, answered about menu and preparation.

Handled up to 100 customers and $200.00 daily.

Balanced daily receipts cash/credit/debit.

Prepped food and cooked food. Assembled and delivered orders to counter or to customers waiting in automobile. Cleaned and sanitized food preparation area and utensils.

Performed janitorial duties, swept, mopped, and sanitized floors and restrooms, and replenished toiletries.

Loaded/ uploaded up to one truck daily, storing perishable/ non perishable food items in proper areas.

Adhered to Health standards.

Customer Service

Worked directly with AT&T, TMobile, and Nextel via phone to update new customer and business users for Sprint Nextel products.

Contacted Ford Lease customers for upcoming promotions every month via phone.

Relayed promotional information in a timely and tactfulness manner via phone.

Determined appropriate methods to market Direct TV.

Assisted Best Buy and Direct TV customers in sales and services.

Onsite and work at home agent.

Worked with sporting goods and licensed sports customers.

Handled 75 to 100 calls during scheduled shift.

Aided and promoted online sales.

Handled pre-escalated calls.

Authorized to extend credit for appeasement.

Handled travel time, and transit calls.

Authorized to price match items to local competitive stores including client local stores..

Handled return inquiry calls.

Worked with local stores to resolve customer inquiries.

DARRYL E AUSTIN PAGE 2

EXPERIENCE

Customer Service Representative Nov 2012-Jan 2013

Global Sports Inc. Melbourne, Fl

Onsite and work at home agent.Onsite and work at home agent. Worked with sporting goods and licensed sports customers. Handled 75 to 100 calls during scheduled shift. Aided and promoted online sales. Handled pre-escalated calls. Authorized to extend credit for appeasement. Handled travel time, and transit calls. Authorized to price match items to local competitive stores including client local stores. Handled return inquiry calls. Worked with local stores to resolve customer inquiries.

Marketing Specialist SEPT 2010-OCT2010

Multi-Concepts Melbourne, Fl

Determined appropriate methods to market Direct TV. Assisted Best Buy and Direct TV customers in sales and services. Spoke with customers by telephone or in person to determine reasons for switching over to Direct TV services. Arranged and established payment schedules, based on customers’ financial situations. Authorized incentives and sales promotions. Notified credit departments and ordered service connections. Accomplished weekly sales goals by collectively working in a team environment. Handled customer disputes.

COLLECTION SPECIALIST FEB 2007-NOV 2008

Nuance Communications Melbourne, Fl

Determined appropriate methods of debt settlements, such as offers of compromise, wage garnishment, or seizure or sale of property. Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, and credit contracts. Arranged and established repayment schedules, based on customers’ financial situations. Sorted and filed correspondence, and perform miscellaneous clerical duties; answered multi-line system, typed replies correspondences. Recorded information about financial status of customers and status of collection efforts. Receive payments and post amounts paid to customers accounts. Notify credit departments and ordered service disconnection. Accomplished quarterly goals by collecting past due invoice by using customer service tactics. Regional work area, Pennsylvania, Georgia, Tennessee, Minnesota, and areas of Canada. Assisted in purchase order and tax disputes.

CREW MEMBER OCT 2008 – MAY 2009

Arby’s Restaurant, Melbourne, Fl

Greeted customers, answered questions about menu and preparation. . Prepped and cooked food. Assembled and delivered orders to counter or customers waiting in automobile. Cleaned and sanitized food, preparation area and utensils. Performed janitorial duties, swept, mopped, and sanitized floors and restrooms as well as replenished toiletries. Loaded/unloaded up to one truck daily, storing perishable/ non perishable food items in proper areas. Adhere to Health standards.

EDUCATION

Degree/ Expected Completion/ May 2013

Ambiance Beauty and Barber School Melbourne, Fl

Restricted Barber License

Certificate/ January 2006

Casel Healthcare Training Center Melbourne, Fl.

Phlebotomy.

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