Sales Manager

MICHELLE N. MAYO

Cell: 720-***-****

*** **** ******** ******

Email: ********@*****.***

Chicago, IL 60657

EXPERIENCE

Noel Rose Hair Studio

Chicago, IL, September 2011-Present

Salon Manager

Responsibilities:

. Cultivate and maintain long-term relationships with

clients

. Answer and direct calls, providing exceptional guest

service

. Handle the sales, marketing, and advertising in relation

to the business needs

Accomplishments:

. Initiated additional responsibilities by learning the

operatives of the business

. Increased bottom line through new client acquisition

. Within 3 months, promoted from Front Desk Coordinator to

Salon Manager

Macy's Department Store

Chicago, IL, January 2011 - August 2011

Cosmetics Counter Manager

Responsibilities:

. Sell and promote Elizabeth Arden product line

. Handle daily transactions

. Guide multiple sales reps ensuring a positive customer

experience

Accomplishments:

. Exceeded every monthly quota and sales goal

. Recognized through customer positive feedback

Balance Salon Spa

Tampa, FL, January 2007 - August 2010

Salon Manager

Responsibilities:

. Build solid relationships with customers

. Up-sell and cross sell salon products to fit customer

needs

. Multi-task by handling all business relationships of the

salon and managed salon day-to-day operations

Accomplishments:

. Built bottom line through my consultative sales skills

. Created focus on retention and new client list via strong

customer service

EDUCATION

University of South Florida, Tampa, FL

2005 - 2010

Bachelor of Arts Degree. May 2010. Major: Public and Cultural

Communication, GPA- 3.0

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