Susan Luby

Medical Receptionist

PROFILE: Motivated, organized, efficient, accurate, detail oriented and goal driven with much attention towards

high performance. I work well in a group or independently maintaining a good report with co-workers

as well as patients.

SUMMARY OF QUALIFICATIONS:

• Trained Medical Assistant capable in all phases of front office and back office responsibilities.

• Strong oral and written communication skills, proficient use of medical terminology.

• Experience with many medical office/coding/data entry software programs as well as Windows 8 and Excel.

• Extensive experience with heavy technological involvement in office duties and procedures.

EXPERIENCE:

GENESIS 12 VENTURES Ocala, FL

Administrative Office Assistant 3/2012 – Present

• Answer Phones, filing, faxing, as well as all other general office duties. Take inventory, create several

types of documents per office needs such as business letters, reports, order forms and business contracts,

perform all duties related to accounts receivable/accounts payable, monitor internet activity related to

the business, postings, on line orders and correspondence, data entry and meet all customer service needs.

MEDIQUEST RESEARCH GROUP INC. Ocala, FL

Clinical Research Coordinator 9/2009 – 3/2012

• Perform all general medical office duties including answering phones, filing, faxing, creating

documents as well as many other office duties with strong emphasis on a paperless system involving multiple

software applications. Coordinate patient care between M.D. and patient. Schedule clinical patient follow-ups,

schedule and performing patient contact follow-ups. Document and log enrolled patients and screen failed

patients according to study protocol. Research, gather, and entering all data related to delegated studies. Report

all events, address all queries and meet any other needs of study sponsors. Enter and keep inventory records of

received study drugs, devices, supplies and equipment. Process blood samples for shipment to the central labs

according to IATA protocol. Meet all the requirements of individually specific study protocols. Meet all

ongoing educational requirements, travel for CRC meetings as required.

AMERICAN CANCER SOCIETY Ocala, FL

Volunteer Office Assistant 6/2009 – 9/2009

• Answer Phones and greet visitors. Assist visiting patients with helpful resource information,

wig selection and fitting. Organize and file various office documents and materials. Take care

of small projects assigned by office staff. Outreach to my local community to encourage

participation.

CENTRAL STATE CONSTRUCTION Ocala, FL

Volunteer Office Assistant 3/2008 – 9/2009

• Answer phones and direct calls. Assist with document creation and completion. Confirm appointment times and

places. Organizing, filing, faxing, and other general office duties.

SURGICAL ASSOCIATES OF MARION COUNTY, P.A. Ocala, FL

Surgical Bariatric Coordinator/Receptionist 7/2007 – 3/2008

• Answer phones and Check patients in and out, updating records and insurance information into computer. Take

new patient referrals, acquire lab work, x-rays and reports from referring physicians, and obtain pre-

authorizations for surgeries. Review for appropriate tests and authorization numbers from PCP physicians for

HMO’s to be on chart prior to start of clinic. Applied knowledge of medical terminology and coding.

SUSAN’S CLEANING SERVICE Ocala, FL

Owner/Operator 10/2001 – 9/2007

• Managed all phases of small business, including maintaining customers and generating new accounts,

bookkeeping, banking and performance of services.

MUNROE REGIONAL MEDICAL CENTER Ocala, FL

Emergency Department Registration Representative 4/1998 – 10/2001

• Created patient charts, generated completed medical registration forms, obtained patients signature for consent

forms, billing information and insurance forms. Collected/verified patient information. Communicated

skillfully with patients, families, and hospital medical and clerical staff in emergency room.

EDUCATION:

WEBSTER COLLEGE Ocala, FL

Associates of Science Degree – Medical Assisting – (Deans List 2004-2007) 9/2004-3/2007

NIAGARA COUNTY COMMUNITY COLLEGE Niagara Falls, NY

Certified Computerized Medical Billing -- Medical Office Administration 8/1997 – 8/1998

INTEREST

Recreational competitive running, fitness, the arts, community involvement through various

volunteer activities and a strong interest in science and technology.

References Available Upon Request

Contact this candidate