Charles Bigelow

*** ******* ******, ***********, ** 28117 ? 704-***-**** ? Cell

704-***-****

abmyza@r.postjobfree.com

Supply Chain and Sales/Customer Service Executive

. Led high performance supply chain teams responsible for over $ 15 MM

in cost reduction

. Directed nationwide customer service centers for multi-billion dollar

manufacturing company

. Directed Seven Distribution Centers in Eastern U.S. - led successful

network redesigns

SKILLS

Supply Chain Management Customer Service Management

Six Sigma Champion Network Rationalization/Optimization

Sales and Operations Planning Global Logistics (Transportation &

Demand Planning Warehousing)

Training and Mentoring Business Process Excellence

Effective Team Building Sustainability Planning

ISO/QS 9000 Facilitator

Safety Leadership Project Management

LinkedIn Website - http://www.linkedin.com/in/charlesbigelow

PROFESSIONAL EXPERIENCE

BORAL BRICKS, INC., Roswell, GA

Leading national brick manufacturer and building supply distributor

with approximately $500MM in sales.

Regional Logistics Manager 2004-Oct2008 - Consultant Mar2010 -cur.

Developed and directed a team of 4 fleet managers, 4 dispatchers, 9

Shipping Supervisors and 100 drivers serving a five state area. Established

and implemented a new logistics design and organization

. Realized $2.6 MM annual savings with centralized dispatching

. Delivered $1.5 MM in backhaul lane savings

. Attained 99.8% on-time customer delivery performance, 99.9 % inventory

accuracy

. Collaborated with Sales and Manufacturing in three regions and promoted

the new organization successfully integrating logistics into the

corporate culture while attaining record high sales levels.

. Managed fleet and dispatch operation of up to 100 tractor-trailers with

$15 MM annual budget.

. Created and implemented Corporate Strategic Logistics Safety Program

resulting in reduced injuries and lost time incidents.

. Negotiated a fleet preventive maintenance program with vendor to ensure

fleet reliability and safety.

. Implemented Corporate Logistics Sustainability Program to address engine

emissions, fuel savings and run off objectives.

KENCO GROUP, INC., Chattanooga, TN

Leading national 3rd Party Logistics provider.

Advanced Supply Chain Solutions Representative & Consultant 2002 - 2004

. Developed and sold $ 1.5 MM supply chain solutions for high profile

customers

. Cultivated relationships and provided targeted solutions in

manufacturing, warehousing, transportation, packaging and kitting

resulting in timely customer service and customer retention success

. Delivered high quality and timely customer service with focus on customer

retention.

Charles Bigelow Page Two

CARPENTER TECHNOLOGY CORP., Reading, PA

Global Specialty Alloy Manufacturer serving a diverse manufacturing

marketplace including, aerospace, automotive, consumer, power generation

and medical industries with annual sales of $1.66 B.

Manager, Regional Customer Service 2001 - 2002

Led Domestic Service Centers servicing strategic customers with over $600

million in annual sales. Led team of 3 Regional Customer Service Managers,

a Training Manager and a Manager of E-Business.

. Led a reorganization project consolidating eight Customer Service Centers

into three reducing operational costs by $1.5 million and reducing staff

from 75 to 37.

. Developed successful customer service strategies for strategic customers.

. Created and managed process improvement initiative to handle increased

load with less personnel delivering organization change with no impact to

the customer.

. Collaborated with Account Managers in calling on key customers to review

Center changes and reassure that service quality would not be impacted.

. Established business development strategies and partnered with sales team

in creating proposals and presentations to key customers.

. Managed the quality System - ISO 9000, QS 9000. Wrote procedures and

trained personnel to ensure compliance to standards, facilitated audits

with registrar.

Manager, CarpenterCare-E-Business Site

2000 - 2001

Led development, launch and managed Carpenter's e-business site targeted to

key customers $ 600MM in sales.

. Consulted with customers to identify needs and define user requirements

for the site. Acted as liaison to IBM developers in site creation and

launch.

. Created campaign to register external customers and build site usage.

. Called on customers to demonstrate site usability and efficiency and

trained customers on site usage.

. Successfully migrated targeted customers resulting in improved efficiency

and customer retention.

Supply Chain Manager

1997 - 2000

Directed seven Distribution Centers in the Eastern US. Seven direct

Managers and 40 indirect reports.

. Co-led the re- design of the distribution network consolidating 15

Distribution Centers into 7 - resulting in a savings of $6 MM.

. Led Six Sigma team for developing operational efficiencies that generated

$300K in revenue.

. Developed Value Added Service Program generating revenue of $2MM.

. Managed transition to Third party management of Distribution Centers:

Sold value to organization and customer base. Trained and managed Third

Party vendor.

. Developed/wrote procedures to meet requirements of ISO 9000 and QS9000.

Trained personnel in procedures and facilitated audits with registrar.

EDUCATION

BA, Colorado State University, Ft. Collins, CO

Boral Bricks BMDP Leadership Conference,

Det Norske Veritas Safety Leadership,

Quality Service Skills Trainer,

Selling Against the Competition,

Voice of the Customer, Arbor

Karrass Effecting Negotiating Skills

Flying in Formation, Manning Management

Professional Selling Skills

Kepner-Tregoe Problem Solving & Decision Making

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