LORI TOMLIN

**** ******** ****, *********, *.C. *8748

828-***-**** (home) 828-***-**** (cell)

abmvqy@r.postjobfree.com

PROFESSIONAL PROFILE

Dedicated IT professional with over 20 years of experience in the

Information Technology field. Over 20 years of IBM Midrange experience

including iSeries, AS/400, and System/38. Over 10 years of MS Windows

server experience and support practices. A detail oriented self starter

who works well with others, works well under deadlines pressures, plan and

manage effectively while reacting positively to change and multiple tasks.

Successful Project Management and Business Analyst experience and skills.

PROFESSIONAL EXPERIENCE

Peak Systems, New York, NY

03/2010 - Present

Technical Lead

. Contract employee assigned to the Dell Corporation for technical

refresh of desktop computers at Citigroup in Johnson City, TN.

. As Technical Lead, perform assigned tasks and oversee the activities

of assigned technical team members.

. Communicate with Dell Project Leader and Citigroup Technical Team

during each phase of the rollout throughout the weekend.

. Required passing a background check and drug testing, and obtaining a

Dell DCSE certification.

KForce Technology Staffing, Tampa, FL

04/2010

PC Technician

. Contract employee assigned to the Dell Corporation for pc deployment

at the Environmental Protection Agency in Knoxville, TN.

. PC Tech (A+) type work, Ghost Imaging, refreshing and refurbishing

legacy equipment.

. Connecting peripheral equipment to the network (Printers, etc.) and

adding proprietary software to the computers.

. Required passing a background check and drug testing, and obtaining a

Dell DCSE certification.

Mission St Joseph Hospital, Asheville, NC

09/2009 - Present

Health Education Center - Volunteer

. Have been actively volunteering each week supporting the Health

Education Center at Mission Hospital.

. Duties include preparing outbound correspondence mailings to referral

physicians related to patient care and program participation.

. Prepare discharged patient charts and records for electronic scanning

into the hospital's patient system.

. Filing of reports and patient documentation in active charts of those

enrolled in the centers education programs.

Gannett Corporation/Asheville Citizen-Times, Asheville, NC

01/03/07 - 08/2009

Information Technology Manager

. Responsible for the daily administration and operation of the iSeries

system, Windows servers, and installed software applications.

. Manage I.T. staff responsibilities, assign tasks and support user

community incoming requests to the Help Desk Track-It system.

. Successfully planned and implemented upgrades to application software

releases on the iSeries, Windows Servers and desktop pc's.

. Facilitate daily, weekly and quarterly iSeries security reviews and IT

SOX audits using Genesys and OS/400 security tools.

. Identify and correct systems security deficiencies and implement

controls, documentation, and software change management.

. Established procedures to adequately test new programs and/or system

changes including training and documentation necessary.

. Maintain iSeries user profiles, groups and menus, MS Active Directory

users, and application software database access.

. Analyzed and automated iSeries operations using Help/Systems Robot

Schedule software creating a successful lights out 24x7 shop.

. Established and maintained effective relationships with vendors and

departments to support system related requirements.

. Create ad hoc reports using RPG, CLP, SQL, Crystal and Brio software,

developed forms/templates using InfoPath 2007.

. Create and maintain current systems support documentation, technical

procedures, and support or end user training.

NBC/Universal Orlando Resort, Orlando, FL

2001 - 2006

Supervisor, Computer Operations

. Responsible for the 24x7 Information Services Computer Operations and

Help Desk staff and system support practices.

. Plan and perform OS/400 system upgrades, control and monitor iSeries

user access and connectivity.

. Performed iSeries systems consolidation of Infinium financial and JDA

merchandise software applications and users.

. Administer and support AS400 operations, hardware and software

configurations, peripherals, FTP and Client Access connectivity.

. Support iSeries PentaSafe password encryption, Windows Menu/400

application access, Turnover change management software.

. Configured, installed and supported iSeries Help/Systems

Robot/Schedule, Robot/Network and Robot/Save software.

. Develop and deliver systems upgrades, project plans, business

analysis, and determine budget requirements.

. Develop and improved daily operational procedures while enhancing

schedules to reduce overtime and increase productivity.

. Design, customize, configure and support Remedy Help Desk and Asset

Management software to insure quality customer service.

. Implemented a new method of communicating new strategies and concise

sharing of information services activities among support staff.

Senior Systems Administrator

1/2000 - 2001

. Successfully developed the detailed project plan, prepared and

performed the IBM AS400 system conversion and consolidation project.

. Configured systems environment, hardware upgrades, improved

performance and streamlined operational processing.

. Responsible for the administration of Windows NT domain, 100+ servers,

user account management, as well as the installation of service packs,

applications, system upgrades and replacements. Promoted to Computer

Operations Supervisor.

Continued on page 2

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LORI TOMLIN

PROFESSIONAL EXPERIENCE

Kforce/Romac International, Orlando, FL

3/1999 - 12/31/1999

AS400 Technical Support, Transition Lead

. Contracted to Lockheed Martin Information Business Solutions and

relocated to South Dakota working for the Gateway Corporation.

. Evaluated, improved, and implemented LM's IT best practice strategies

for the AS400 systems management and security environment.

. Successfully consolidated 13 AS400 systems into 5 large AS400's

running JDEdwards, Robot products, Tivoli and MIMIX.

. Provided technical and administrative support for all physical and

logical data security practices, performed OS/400 security audits.

. Engineered High Availability environment for AS400's, revised backup

recovery processes and documented design and failover steps.

. Performed systems assessments of disaster recovery practices, systems

security standards, and performance monitoring and tuning.

. Performed gap analysis of all major operational practices, procedures

and documentation to support overall AS400 systems environment.

Clopay Corporation/Atlas Roll-Lite Door, Orlando, FL

1/1997 - 3/1999

Information Technology Project Manager

. Responsible for all IT projects, business analysis and systems support

activities, upgrades, and user testing and support.

. Managed and administered AS400 and Novell LAN hardware and software,

Data General software development, and Access databases.

. Provided AS400 system, RPG and CL programming support, users

acceptance testing, and quality control during software lifecycle.

. Management and direction of I.T. staff, project team members, multiple

development projects and assigned resources.

. Performed project justification, vendor selection, contract

assessment, cost benefit analysis, budgeting and feasibility studies.

. Responsible for developing and managing the multi-million dollar I.T.

department project budgets and ensuring deadlines were met.

Anheuser Busch/Wayne Densch Distributor, Inc., Orlando, FL

4/1993 - 1/1997

Information Services Supervisor

. System Administration of AS400 and Novell LAN systems and software,

and Windows NT servers.

. Managed I.S. teams and consultants, systems hardware configuration,

security, connectivity and system operations.

. Provide support to Route Drivers with Norand handheld devices,

peripherals and sales reconciliation software.

. Support wireless warehouse inventory system and BudNet corporate

reporting software.

. Performed application software, RPG and CL programming support,

provided training and documentation for end users.

HARDWARE EXPERIENCE

IBM iSeries/AS400 systems IBM X-Series Servers Dell

PowerEdge Servers

HP 3000/9000 Servers Network Printers and Scanners Cisco

Router and Switches

PC Workstations and Laptops MAC G5 Workstations

Various System Peripherals

SOFTWARE EXPERIENCE

IBM OS/400 V5/V6 Windows 95/2000/XP MS Office

Suite and Outlook 2007

MS Windows Server 2000/2003 RPG/CL Programming MS and IBM

SQL, Query, Brio

MAC OSX Active Directory/MS Exchange Infinium /

JDEdwards / MAPICS

McAfee Anti-Virus AIX/Linux Redhat HelpSystems

Robot Products

Symantec Veritas Backup HP Omniback Backup

IBM BRMS Backup/Recovery

Crystal Reports 8.5 MS SharePoint 3.0 MS Access and

iSeries Databases

BMC Remedy Help Desk Numara Track-It 8.0 ServiceNow

Help Desk

Client Access/Nortel VPN Many System Support Tools Many Business

Support Applications

EDUCATION AND PROFESSIONAL DEVELOPMENT

Dell DCSE Certification 2010

Kaplan University Continuing Education enrolled 2/2010-

Project Management (PM) certification program.

Various Self-study courses throughout career

Help/Systems Robot Software Training 2007

IBM iSeries System Operations Certification 2005

Windows MCSE Certification classes 1998-2000

IBM RPG Programming Training - New Horizons, 2004, 2000, 1995

IBM Operations and MAPICS, Valencia Community College, Orlando, FL

1998

Novell Network Administration, Valencia Community College, Orlando, FL

1995

Bergen Community College, Paramus, NJ 1976 Police Science - No Degree

Past President, Central Florida Mid-Range Users Group, 1995-1997

REFERENCES

Available Upon Request

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