Customer Service Administrative Assistant

Harshada Rawal

Email: abmv0w@r.postjobfree.com

Cell: 201-***-****

SUMMARY

Business Graduate experienced working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Trustworthy,

ethical, and discreet: committed to superior customer service. Confident

and poised in interactions with individuals at all levels. Detail-oriented

and resourceful in completing projects; able to multi-task effectively.

Capabilities include:

Customer Service & Accounts Payable Telephone Reception

Relations Filing & Data Archiving General Accounting

Word Processing & Typing Office Equipment Operation Problem Solving

Computer Operations

TOOLS/SKILLS

Office Tools MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS

Outlook

Accounting systems QuickBooks

PROFESSIONAL EXPERIENCE

Next Tier Concepts, Inc. Vienna, VA Jan 2008-

Present

HR/ Finance Assistant

. Process specialized information, reports and forms, such as billing,

tracking billable hours, applying hours to client accounts,

researching timecards, auditing hours.

. Process and audit employee travel expense reports by matching all T&E

receipts and ensuring appropriate approval.

. Analyze and enter all purchase orders, expense reports, and invoices

into QuickBooks.

. Research and investigate any discrepancies in billing information.

. Prepare and place all internal and external advertisements for

recruitment. Receive applications, record in HR Database (Microsoft

SharePoint) and arrange interviews in accordance with hiring manager's

availability.

. Prepare recruitment and selection materials as well as application

packets and new employee orientation packets.

. Manage front office functions to support the President, Vice President

and staff of over 45 employees. Maintain records control, filing, and

office supply purchasing and equipment maintenance. Maintain master

calendar of in-house meetings using Microsoft SharePoint and Microsoft

office Outlook.

Client: Propane Education & Research Council

Web Support Associate - eLearning on CMS

. Assist the client with beta testing by reviewing scripts, storyboards,

and finished media to ensure accuracy and total quality before company

wide roll-outs.

. Provide recommendations and valuable feedback to the e-learning team

members.

. Helped launch new site features by creating and maintaining user-

facing e-documentation, such as training materials, on internal wikis

using Web Content Management capabilities of Office SharePoint Server

2007.

Gymboree Play & Music Learning Center, MD Nov

2006- Dec 2007

Administrative Assistant/ Music Teacher,

. Facilitated high-energy parent-child educational play classes, arts,

music classes and birthday parties using lesson plans provided by

Gymboree.

. Performed registration and clerical duties associated with new

admission and related activities in accordance with internal standards

and guidelines.

. Organized and filed correspondence and business promotion materials

and maintained the file system; prioritized and distributed

promotional mail.

. Managed accurate daily accounting of all calls and daily completion of

telemarketing records.

E.L. Haynes Public Charter School, D.C

Aug 2006- Dec 2006

Teaching Assistant

. Planned & implemented activities such as art & crafts, sports, dance,

drama, music, fitness, board games, or science for groups of preschool

school children.

. Coordinated daily schedule of snack, physical activity - preferably

outdoors, weather-permitting, and enrichment activities.

Berwyn, IL Feb 2005 to June

2005

Teller, Mid America Bank

. Assisted in smooth running of the branch while modeling outstanding

cash management and quality service behaviors for the operations

staff.

. Accepted deposits and withdrawals to member accounts and payments for

loans, while ensuring accuracy of each transaction.

. Provided professionalism and outstanding customer service by

confidently addressing escalated member issues.

EDUCATION

Bachelor of Business Administration in International Business, December

2009

Virginia International University, Fairfax, VA

High School Diploma, May 2004

J. Sterling Morton West High School, Berwyn, IL

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