Manager Management
Resume:
Subject: Association Manager
Dear hiring professional,
As a Property Manager with over 10 years experience, I have had the wonderful opportunity to achieve a high level of
success by providing consistent management over the properties within my portfolio. I accomplished this by having
continuous dialogue with my residents and staff, maintaining operating and capital improvement budgets, and providing
hands on day to day leadership.
Following is a list of my qualifications as they relate to your requirements:
Your Requirement My Qualification
Managed budget, policies, procedures and operating standards.
Operate managed assets within
prescribed fiscal guidelines
Developed annual budgets and capital improvement plan
Developed comprehensive building and maintenance plan to
Recommend and obtain bids for
major repairs, assist in establishing include: maintenance, repairs, security, custodial care of buildings,
long and short term goals capital improvements, and grounds. Obtained bid for capital
improvement projects
Proficient in MS Word programs, data base management
Must have excellent customer
service skills and good office, programs, various property management programs
accounting and computer skills.
Developed lease maintenance program. Worked with
clients to ensure satisfaction, conducted semi annual walk
throughs and addressed concerns, attended quarterly
association meetings
Enclosed/Attached is a copy of my resume which provides other information in which you might be interested. I am eager to
talk to you about your position and look forward to hearing from you.
Sincerely,
Steven Spaulding
S TEVE SPAULDING
4225 Scioto Parkway ~ Powell, Ohio 43065
740-***-****~abmtb0@r.postjobfree.com
C O R E C O M P E T E N C I E S
Facilities Office Management Business
Management Planning
CONDO assoc Customer Satisfaction & Project
Management Retention Management
Team Payroll Regulatory
Leadership/Mentoring Compliance
Safety Policies & Risk Assessment Budgeting
Procedures
Performance Vendor Relationships Policy
Management Development
P R O F E S S I O N A L H I S T O RY
Employer: Aerotek
Dates: June 2009 Present
Position: Contract Mortgage Processor – JPMorgan Chase
Multi Billion Dollar Financial Services Company
Scope: Manage mortgage processing pipeline for several retail loan originators
• Manage a processing pipeline of 40 60+ loan files.
• Thorough knowledge of processing/underwriting systems; DU, LP, CLOSR, PACS, Zippy, Chase File Manager (CFM), TMO
• Thorough knowledge of processing VA, FHA, Conventional and HARP loans.
Process files for assigned loan officers; order payoffs, appraisals, tax certs, MERS reports, condo certs, HOA docs, review tax returns,
paycheck stubs, bank statements, order VOE & VOD’s, flood certs, title.
Review all documents for acceptability against company guidelines and loan conditions; appraisals, paycheck stubs, asset statements,
tax returns, rental agreements, purchase contracts, title work.
Communication with clients regarding welcome calls, status updates, pre close discussions.
Act as liaison between loan officer and customer regarding loan documentation. Assist with processing of mortgage files
for co workers, follow up on missing items, and work with loan underwriters to obtain necessary paperwork from clients.
Calculate income and assets thoroughly using paycheck stubs, tax returns and online resources.
Recognized by Senior Management for having clean audit reviews
Participate in pipeline review meetings with loan officers and underwriters.
STEVE SPAULDING
Employer: J & D Properties / Homes by JAMES
Dates: 2000 – March 2009
Position: Property Manager
Property/Association Management and Construction Company
Scope: Organize and coordinate Property & Leasing Management program
• Reduced annual operating costs by 15% by effectively negotiating with two major service providers to win more favorable contracts.
• Improved occupancy rate from 80% to 97% by improving property appearances, and communicated more effectively with tenants.
• Saved $90,000 annually by outsourcing maintenance and cleaning functions to third party provider.
• Developed comprehensive building and maintenance plan to include: maintenance, repairs, security, custodial care of buildings,
capital improvements, and grounds.
• Managed 8 employees and all facets of operation and administration in my portfolio of apartment and town house communities,condos, four plex, and single family residences.
• Supervised staff, evaluated performance, payroll, discipline, training, personnel schedules, and hiring.
• Managed budget, policies, procedures and operating standards.
• Analyzed and evaluated efficiency and effectiveness of established operating procedures. Changed, updated and implemented new
policy as required.
• Challenged with developing leasing program for new construction homes, existing homes, and apartment communities.
• Developed advertising program, held seminars for lease to own customers.
• Established quick rapport with prospects. Turned phone calls and appointments into sales/signed lease agreements.
• Developed lease maintenance program. Worked with clients to ensure satisfaction, conducted semi annual walk throughs and
addressed concerns.
E D U CAT I O N
Hutchinson School of business – AA Sales & Marketing
Ohio Real Estate License
Minnesota Real Estate License
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