Rashell Mijares

972-***-**** abmpsp@r.postjobfree.com

EDUCATION

University of North Texas at Dallas

Bachelor of Business Administration Anticipated

Graduation May 2011

in General Business

. Current GPA of 3.25

Tarrant County College District

Associates of Applied Science in Business

December 2009

. GPA 3.5

. Member of Phi Theta Kapa

OBJECTIVE

Customer Service Representative or similar, where my skills in management

and customer interaction can be used most productively.

PROFESSIONAL EXPERIENCE

Allstate Insurance Company - Irving, TX - February 2009 - Present

Claims Services

. Maintain professionalism and discretion in handling

confidential material

. Follow the privacy guidelines set by the company

. Ensure that all paperwork is properly handled and attached to

the correct claim

. Contact third-parties to obtain more information, to ensure

their paperwork is handled accurately and in a timely manner

Allstate Insurance Company - Irving, TX - August 2008 - November 2008

Subrogation Specialist

. Maintained professionalism and discretion when handling

confidential material

. Interviewed and recorded accident claims from callers of all

temperaments

. Ensured that all claims were set up following State specific

guidelines

. Managed sending Allstate's demand's to Third Party Carriers

. Followed up with Third Party Carriers to procure a "promise

to pay"

Party City - Irving, TX - September 2004 - July 2008

Assistant Manager

. Supervised ten fulltime employees and up to a dozen temporary

employees

. Delegated daily activities and ensured that the tasks given

were completed accurately and efficiently

. Ensured that all transactions are handled efficiently and

properly

. Hired and trained reliable, courteous, and presentable new

employees

. Courteously and honestly handled returns from often-upset and

contentious customers of diverse backgrounds and cultures

. Managed cash, from customer sales and returns through till

reports and safe management, to final bank deposits and

reporting from within eight months of being hired

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