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Field Service Technician (Computer)

Location:
Annapolis, MD
Salary:
35,000
Posted:
January 26, 2015

Contact this candidate

Resume:

Isaac Fisher

*** *. ******** ***.

Baltimore, MD 21218-4713

Phone: 443-***-****

Alt Phone: 410-***-****

abmmwl@r.postjobfree.com

Objective

> My objectives are to work for an organization that I can help in

achieving its mission and goals, also to grow with the organization

and help those that come after me.

Ability Summary

> I communicate well with others, both verbally and in writing; I am

also a quick study when it come to learning new skills and routines. I

am current with new technologies and very interested in what's coming

out next. I understand technology and enjoy working on laptops and

desktops computers, both the troubleshooting process and the repairs.

I also enjoy creating PowerPoint presentations and working with other

software such as Microsoft excel, Visio and photo shop, just to name a

few.

Employment History

Field Service Technician, Computer, Automated Teller, and Office Machine

Repairers

World Wide Tech Services

836 North St., Tewksbury, MA

11/2013 - Current

Field Service Technician

Duties include accepting work orders for assigned jobs; picking up parts

for the various repairs; coordinating with the customer to schedule time

for the system repair (Desktops, Laptops, Tablets, etc). Document the

jobs progress by using the company issued Smartphone or other device,

(open, document, and close jobs). Some repairs involve replacing hardware

and/or software, such as various operating systems (win7, XP, win8, etc;

hard drives, optical drives, motherboards, LCD's, etc. Running

diagnostics after repairs and verifying full system functionality, as

well as addressing any questions or concerns that the customer may have

before leaving the job site.

As a Field Service Tech it is my obligation to complete certifications

for any machine that I am assigned to repair.

I am proficient at making and running networking cables of any required

length, using cat5, cat6 with RJ-45 (UTP, STP); I also make phone lines

of varied lengths using cat3 with RJ-11.

Proficient at setting up LAN networks.

Truck Driver, Industrial Truck and Tractor Operators

Electric Motor Repair Company

700 E. 25th Street, Baltimore, MD

03/2006 - 02/2013

Truck Driver

Pull motors or items that are scheduled for delivery, secure load for

transportation with tie down straps, verify paperwork. When picking up

items for repair; communicate with the shipper, verify item and

paperwork, secure items and return them to the repair shop. Complete

motor repair ticket for the incoming job, and submit the paperwork to

initiate the repair. Communicate any issues that customer may have to my

manager. During EMR's transition period, I assisted the IT administrator

with setting up the shops internal computer network. I have run cable

(cat5, cat6), setup work stations, network printers and other peripherals

like scanners and such.

Shift Leader, Inspectors, Testers, Sorters, Samplers, and Weighers

Kenlee Precisions Corporation

1701 Inverness Ave., Baltimore, MD

06/2003 - 02/2005

Shift Supervisor

Supervision and sorting of all Allison Transmission (GM) parts using the CMM machine, micrometer.

Supplied the GM assembly line with inspected transmission parts to avoid interruptions in the

transmission assembly process.

Duties also included forklift operation; local deliveries using a 24 ft. box truck, FedEx and UPS

shipping and receiving, also the disbursement of the received goods.

Sorter/Inspector, Inspectors, Testers, Sorters, Samplers, and Weighers

SUMATECH INC.

11139 Red Lion Rd., White Marsh, MD

03/2001 - 04/2003

Sorter/Inspector

Sorting of materials from Allison Transmission; check parts using bore

scope machine; performed various inspections using micrometer. Operation

of Marvel 8100 saw for cutting steel, titanium, and aluminum, also used

the forklift to move stock.

Training Manager, Training and Development Specialists

Abacus Corporation

610 Gusryan Street, Baltimore, MD

02/1995 - 08/1998

Training Manager

Conduct First-Aid and CPR certification classes, also provide security

training for all assigned security employees. Fingerprinting new security

employees for background investigations, also ordering and maintaining

all security equipment. Compiling and routing all new hire paperwork.

Interviewing applicants for advertised security related positions.

Recommending new hires for specific assignments.

Assistant Manager

Abacus Corporation

610 Gusryan Street, Baltimore, MD

12/1989 - 08/1994

Assistant Area Mgr.

Processed new hires, performed safety and security rounds, provided

onsite training, maintained logbooks and communication equipment, also

responded to emergency's when necessary.

Security Attendant II, Security Guards

State of Maryland (Clifton T. Perkins)

8450 Dorsey Run Rd., Jessup, MD

05/1985 - 10/1989

Security Attendant II

Maintained a secure environment within a maximum-security facility for

the criminally insane. Responsibilities included responding to emergency

situations, transporting patients to and from hospital and court

appointments as required, restraining violent patients when necessary.

Lead officer in sally port (Control Center), operating and monitoring

remote security cameras, fire annunciator and remote locking consoles.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

University of Phoenix

Timonium, MD

Bachelor's Degree

Business Information Systems

Vets Group, Inc.

Washington, DC

Vocational School Certificate

Certificate of Completion

Vets Group, Inc.

Washington, DC

Vocational School Certificate

Certificate of Completion

University of Phoenix (Axia College)

Timonium, MD

Associate's Degree

Information Technology

American Red Cross

Baltimore, MD

Vocational School Certificate

CPR First-Aid Instructor's Course

St. Louis High School

Honolulu, HI

High School Equivalency Diploma

General Studies

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Expiration Date

Customer Induced Damage

Dell

11/2013

DCSE Microsoft Windows 8

Dell

11/2013

DCSE Onsite Troubleshooting

Dell

11/2013

Foundation 2013 Alienware

Dell

11/2013

Foundation 2013 Desktops

Dell

11/2013

Foundation 2013 Portables

Dell

11/2013

Foundation 2013 Ruggedized

Dell

11/2013

IBM/Lenovo Desktops

IBM

11/2013

IBM/Lenovo Laptops

IBM

11/2013

Windows Server Administrator Certificate

Vets Group, Inc.

09/2013

Windows 7 Configuration Certificate

Vets Group, Inc.

08/2013

Comptia Network Plus Certificate

Vets Group, Inc.

07/2013

Comptia IT Essentials Certificate

Vets Group, Inc.

06/2013

First-Aid & CPR Instr. Certification

American Red Cross

05/1993

05/1996

Honors & Activities

Safe Driver Awards *5

References

Winden Harris, Manager Trainer

CVS, Inc.

443-***-****

Business reference known for 25 year(s).

James Dargan

443-***-****

Personal reference known for 20 year(s).

Paulette Fulton, Assistant Mgr. (Fresh Water Pumping Station)

City of Baltimore

443-***-****

Personal reference known for 25 year(s).



Contact this candidate